Tour Consultant Team Leader

2 weeks ago


Heidelberg, Gauteng, South Africa HotelJobs Full time

Kendrick Recruitment is currently seeking a
dynamic and experienced Tour Consultant Team Leader for a premier inbound luxury Destination Management Company based in Heidelberg, Gauteng.


Role Description:


We are seeking an experienced Tour Consultant Team Leader with a minimum of 5-7 years of experience in the luxury inbound travel market.

As a Senior Team Member, you will lead our team of consultants, ensuring outstanding service delivery to our clients.

This full-time role entails managing inquiries, itinerary planning, creating and managing bookings, coaching and developing team members, overseeing tours, and maintaining supplier relationships.

Responsibilities:

  • Manage a team of consultants
  • Distribute and manage new inquiries
  • Oversee all aspects of tours from quoting through to posttour file closure
  • Ensure smooth execution of incountry guest tours and provide solutions as needed
  • Be on call to problemsolve for incountry guests after hours
  • Reconcile cancelled tours and assist with complex costings
  • Report on conversion rates and sales
  • Set and meet targets
  • Work with the Systems Lead on the implementation of DTE systems

Qualifications & Skills:

  • Minimum 57 years of managerial experience in luxury inbound travel
  • Exceptional interpersonal and communication skills
  • Excellent knowledge of luxury travel destinations in Southern and/or East Africa
  • Proficiency in Tour planning
  • Crisis management and problemsolving skills
  • Attention to detail and organizational skill
  • Solutionsdriven mindset
  • Ability to work under pressure and meet deadlines
  • Motivational leadership style

Salary:
Competitive and market-related, including commission-based incentives

To apply, submit your CV today

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