Director of Event Booking Centre

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Event Management

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


Leads and manages the Event Booking Centre and Associates daily; has overall responsibility for achieving EBC revenue goals, team booking pace goals, guest and associate satisfaction and the financial performance of the unit.

Lead the overall sales effort to achieve financial goals for the hotel. Maintains a productive relationship with the Proactive Sales Team, Event Planning and Operations. Ensures brand integrity is protected for the hotel. Responsible for effective business processes with all sales related channels

CANDIDATE PROFILE
Skills and Knowledge

  • Strong Communication skills (verbal, listening, writing)
  • An effective Team Player and Leader in a teambased environment
  • Strong customer development and relationship management skills.
  • Strong strategic planning and organization skills
  • Strong negotiation skills ability to upsell products and services.
  • Effective time management skills.
  • Innovative
  • Proactive and reliable
Education or Qualification

  • Three to four years' experience in EBC Environment, sales & marketing or related professional area
  • A recognized qualification in Events Management or Hospitality Management would be advantageous
  • Extensive knowledge of sales & catering, marketing, events planning and hospitality operating systems i.e. Opera Sales and Catering
  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Manages the property's reactive sales efforts.
  • Provides Sales functional expertise and leadership to hotel.
  • Participates in weekly Sales strategy meetings.
  • Ability to implement market data, evaluate business trends and modify business strategies accordingly to meet/exceed business goals and meet/exceed customer expectations.
  • Provides targeted and timely communication of results and other achievements and challenges to the Director of Sales & Marketing.
  • Analyzes month end and other available data to identify trends, future need periods and obstacles to achieving goals. Makes recommendations and works with hotel Sales leader to improve sales results.
  • Researches competitor's sales team strategies to identify ways to grow conversion and increase market share.
  • Knowledge of food trends, food and beverage composition and menu planning.
  • Attends sales meetings as required to provide input on weekly and overall sales strategy.
  • Works collaboratively with property Revenue Management, Event Management associates to effectively manage the placement and execution of sales opportunities.
  • Works with market and/or regional team to develop, implement and maintain Sales office standards.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Monitor mystery shopper program and implement action plan for improvements
  • Strong analytical skills e.g., ability to analyze P&L statements,
  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
  • Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building longterm,
- value-based customer relationships that enable achievement of the hotel's' sales objectives

Building Successful Relationships

  • Develops and maintains strong partnerships/relationships with customers and vendors.
  • Develops and manages internal key stakeholder relationships.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
  • Implements a seamless turnover to the Event Planning team for consistency and completion.
  • Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.
  • Leads guest satisfaction and Incorporates it as a component of departmental meetings with a focus on continuous improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams.
  • Ensures that Meeting Rewards Program is in effect in the sales office

Leadership

  • Functions as the leader of the Events Booking Centre handling group bookings and local catering revenue.
  • Develops accurate revenue goals for team members and verifies alignment with the brand business strategy.
  • Execu

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