Call Center Agent

CALL CENTER AGENT DUTIES AND RESPONSIBILITIES Provide sales directly to customers via the telephone Read from a dynamic prepared script that applies to the situation at hand Adjust scripts as necessary to target the individual interests of clients Respond to customer queries with information about products and services Collect customer information pertinent...

Call Centre Coordination:To answer calls within an effective time period. Coordinating the daily running of the call centre. Ensuring that all relevant communications, records and data are updated and recorded. Daily, weekly and monthly targets of calls are met.Query Handling Provide support in the assurance that all escalated customer queries and complaints...

Skills: Customer ServiceCustomer CareCustomer SatisfactionIndustries: InsuranceDescription:A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion.Minimum requirements: Must stay within a 30km radius of Centurion 6 months Call Centre experience Matric / Grade 12Company Description:A...

1yearsProvide excellent service to customers and meet expectations based on agreed processesManage all incidents, maintain resolution times as specified in the company service level agreementOwn customer issues through to resolution and to recognize when to escalateProvide reports as and when required.Ensure all service calls are closed on timeAssist the...

A position exists for a Senior Call Centre Agent based in Centurion. Working hours - ?Shifts: ?Monday to Friday:6 am - 4 pm or 9 am - 6 pmStandby: 6 pm - 10 pm and weekends Matric Call Centre qualification 5+ years' experience in a call centre environmentExperience in ticketing systems, logging a ticket and resolving ticketsFluent in Afrikaans & English...

A position exists for a Senior Call Centre Agent based in Centurion. Working hours - ?Shifts: ?Monday to Friday:6 am - 4 pm or 9 am - 6 pmStandby: 6 pm - 10 pm and weekends Matric Call Centre qualification 5+ years' experience in a call centre environmentExperience in ticketing systems, logging a ticket and resolving ticketsFluent in Afrikaans & English...

Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...

Company DescriptionWNS (Holdings)Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Gauteng, Centurion R R Commission Monthly Basic Plus Commission (Market related, Negotiable)Call Centre Agent - Irene, Centurion.About the Company:Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity...

IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

We are currently recruiting for a Fixed Term Contract position of Installation Support Agent to be based at Head Office-Centurion. The Incumbent will be responsible for ensuring the quality of the out-put on the product installed on the client's vehicles. To ensure that the unit installed in the client's vehicle meets the quality standards as envisaged by...

Gauteng, Centurion Market related Market relatedMonthly Basic Salary (Market related, Negotiable)CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE. Adding or removing of dependants._Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address.Sending membership certificates when required.Sending tax...

We are hiring an Alarm Monitoring AgentThis position is responsible for the monitoring and management of risk events within the Bureau Division.This position will from part of the 24/7 Bureau Division._Main __Job Functions:_**- Monitoring and Phoning of all customer high risk alarms received. Monitoring and phoning for all movement exception alarms received....

24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...

DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding noncompliance to Floor Manager Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls...

Customer Service PERMANENTJHB000153SALES AND MARKETINGGauteng, Centurion**Customer Service Consultant Responsibilities for Junior Customer Service Agent Processing of Customer Orders Handling of Customer queries Excellent verbal and written communication skills Collaborating with Sales Reps, Sales Agents, and Customers daily Collaborating with various...

The hiring organsiation is a multinational corporation in the Healthcare Management sector. Two x 3 month fixed term contracts for Zulu/English-speaking Call Centre Service Agents exist in the Centurion team. The role is 100% office based.ROLES AND RESPONSIBILITIES:Reporting to the Team Leader performance areas include, but are not limited to:INTERNAL...

Minimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...

The above mentioned position exist in Alternative Distribution Support. We are looking to hire a meticulous quality assurance clerk with excellent communication skills and time management. Listening to randomly selected calls per agent and Call Centre to ensure quality as per set daily targets. Report to the Manager on findings, pertaining to the selected...

2yearsInbound- answer phones professionally- respond to customer inquiries- research required information using available resources- handle and resolve customer complaints- provide customers with product and service information- capture customer details to confirm policies- identify and escalate priority issues- route calls to appropriate resource- follow up...