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2598 uem Technical Specialist
2 weeks ago
- Permanent
JHB00928
- IT
- Gauteng, Tshwane (Pretoria)
- 2598_UEM Technical Specialist
Location:
Gauteng
Contract Term: 1 July December 2026
ESSENTIAL SKILLS REQUIREMENTS:
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and Enduser support
- Experience with technical documentation, standard operating procedures and user support guides
- Experience with Active Directory/Azure Active Directory
- Exposure to device management (SCCM, Workspace One, Microsoft Intune etc.)
- Exposure to troubleshooting infrastructure, network and integration issues
- Basic German Language
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- Experience in operation of Linux Servers and/or Windows Servers
- Experience in Windows Client OS, GPO and patch management
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
- Experience with Scripting (Powershell, Bash etc.)
- Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
- Experience with SQL (MS, Oracle etc.)
- Experience with Jira and Confluence
- Soft Skills
- Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
- Ability to deliver on time and in excellent quality
- Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
- Strong ability to understand technical dependencies and enterprise setup on a global scale
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
- A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
- Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and enduser support requests
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
- Continuously work on improving the operational stability
- Work on automation of platform operations, troubleshooting and maintenance topics
- Interact with an international product team, external providers, vendors and customers.
- Treat security as a firstclass citizen
- Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
- Work with other IT teams on integration of new features and components
- For more information please contact:
- Chantelle Tree
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