Contact Centre Technical Line 2 Agent

2 weeks ago

Cape Town, Western Cape, South Africa Fidelity Services Group Full time

MAIN PURPOSE OF JOB:

QUALIFICATION & EXPERIENCE:

  • Matric
  • A minimum of 2 years customer service experience.
  • At least 1 to 2 years' experience within a contact centre, of which technical experience would be necessary
  • Continuous Improvement experience beneficial

CUSTOMER FOCUS

  • Handle Queries and Complaints for both Dealer and In-House customers
  • If complaints need to be escalated to other departments for resolution ensure escalated and tracked within 24 hrs. for resolution, if not followup to resolution
  • Save clients from cancelling their contracts due to technical complaints by offering the applicable save offers and offering resolution and satisfaction to the customer.
  • Manage your daily log report for complaints received
  • Manage all Hello Peter and Web complaints with the highest of priority and resolution
  • Ability to comprehend, capture and interpret basic customer information
  • Make sound judgements to deliver superior customer service
  • Ability to manage difficult situations and respond promptly to the need of the customer
  • Analyze various parts of a problem properly and develop logical solutions
  • Book service calls
  • Handle all technical scheduling issues or challenges received via customer complaint
  • Handle all CCTV queries and complaints
  • Inbound and Outbound Webmail/Webchat communication
  • Assist with call overflow from Level 1 Agents
  • Provide Technical Support to Customers in the everyday & exception operation of the alarm system
  • Perform telephonic guidance and advice when clearing error messages, finding faults & problems on the security system
  • Exercise good interpersonal skills to be able to deal with difficult customers at all levels
  • Ability to treat people with respect under all circumstances and thus instill trust in others by upholding the values of the organization
  • Ability to adapt to change in the work environment, delays or other unexpected demands
  • Quality management to look for means of improving as well as promoting quality within the company as well as fellow employees

QUALITY ASSURANCE

  • Ensure all QA assessments are signed of within 72 hours of receipt
  • Be able to identify product types and provide documentation & information to a customer related to a particular request
  • Adhoc tasks allocated by management
**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

  • Contact Centre Sales Line 2 Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job:Minimum Qualifications and Experience: Matric/ Grade 1 A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.Main Duties and Responsibilities: Processing of Moving Cancellations: Handling Queries and Cancellations for both Dealer, IIP and In-House customers. Handle...

  • Contact Centre Sales Line 2 Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job:Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clientsMinimum Qualifications and Experience: Matric/ Grade 12 A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation...

  • Contact Centre Sales Line 2 Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job:Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clientsMinimum Qualifications and Experience: Matric/ Grade 12 A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation...

  • Contact Centre Learnership

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full time

    Contact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marie Stopes SA Full time

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Outbound Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa OUTWORX CONTACT CENTRE Full time

    Job descriptionOutworx is looking for Inbound Sales Agents for a leading International UK campaign.RESPONSIBILITIES: Telephonically make and receive calls to clients. Follow up with potential customers in a timely manner as necessary. Adhere to internal sales processes. Working to meet and exceed personal and team goals. Promote a culture of treating...

  • Call Centre Agent 2

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERCS 47/24 extSALARYBasic Salary: R p.a.DEPARTMENTCustomer RelationsDIRECTORATECORPORATE SERVICES Call Centre Agent 2Requirements: Grade 1 Minimum of 2 years' call centre or Customer CareExperience Computer proficiency(MS office, Skype and SAP) Fully bilingual in at least 2 official languages of the WesternCape Must be...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa IsonXperiences Full time

    KNOWLEDGE AND SKILLS:MatricAbility to speak Afrikaans a prerequisite6 months consistent Inbound Contact Centre Experience is requiredCompetenciesExcellent writing skillsTyping skillsFluent in Afrikaans and EnglishWillingness to learnProblem-solving skillsAttention to detailMain Responsibilities will include but will not be limited to:Process customer service...

  • Technical Help Desk Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques ...

  • Contact Centre Nqf 2 Learnership Opportunity for

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Our client is seeking to employ individuals living with a disability on a 12 month Contact Centre NQF 2 Learnership opportunity. This role is focused on customer service, administration and client services.Requirements: Clear criminal record National Senior Matric certificate (Grade 12) All applicants must have medical proof of disability Strong...

  • Line 2 Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Minimum Qualifications and Experience: Matric At least 1 to 2 years' experience within a contact centre, of which admin experience would be beneficial. Continuous Improvement experience beneficial. Proven experience as an office administrator, office assistant or relevant role would be an advantage Outstanding communication and interpersonal abilities...

  • Client Contact Centre Services

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Client Contact Centre Services & Medical/GAP Claims Assessor x 3CPT/Southern Suburbs (Office based during the probation period)Salary Negotiable on experience (R12K - R19 K CTC PM) My client, a leading established Long-term Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to work...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience/hospitality...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Truworths Full time

    At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our...

  • Contact Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Isonxperiences Full time

    Fluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentAbility to commute/relocate: Cape Town,Western Cape: Reliably...