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Call Centre Agent 2

3 months ago

Cape Town, Western Cape, South Africa City of Cape Town Full time

ELIGIBILITY

CLOSING DATE

REFERENCE NUMBER
CS 47/24 ext

SALARY

Basic Salary:
R p.a.

DEPARTMENT
Customer Relations

DIRECTORATE
CORPORATE SERVICES Call Centre Agent 2

Requirements:

  • Grade 1
  • Minimum of 2 years' call centre or Customer Care
Experience

  • Computer proficiency(MS office, Skype and SAP)
  • Fully bilingual in at least 2 official languages of the Western
Cape

  • Must be willing to work shifts
Key Performance Areas

  • Attend to all customer interactions in a consistent and
accurate manner

  • Solve customer queries efficiently and appropriately
  • Resolve a minimum of 80% of customer complaints
and queries.

  • Act as a buddy to new staff and transfer of knowledge
  • Efficient logging of calls via SAP
  • Build relationships with department within the City
outside normal working hours during emergencies and planned

overtime, shift and will be on standby when required.

How to Apply

Town, you are consenting to the use of your personal information

Recruitment and Selection purposes. In addition, you may be

required to undergo, including but not limited to, Criminal and

Security Checks, Personal Verification, and Lifestyle Audits,

throughout your recruitment process and/or subsequent

employment.