Travel Consultant

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time
AN exciting opportunity exists within our client's travel support team for a Travel consultant to join their expanding operation.

You will be responsible for calls, reservations and quotations on all properties within their portfolios through the Travel Support Platform.


Minimum Requirements:

  • Matric
  • Tourism / Hotel qualification advantageous
  • Strong OPERA experience
  • At least 2 years in Reservations / Groups reservations

Duties and Responsibilities:

  • Maintain high standard of customer service through excellent communications skills
  • Adopting a cando attitude
  • Assist in investigating and resolving customer complaints
  • Upsell and promote all products
  • Quotations done with precision
  • Confirmation and proforma invoices issued an time and according to procedures
  • Follow up and hand over all details of group bookings to operations
  • Maximise revenue sales and occupancies
  • Accurately record and process all reservations through various channels, and capture on OPERA
  • Book transfers and accurately record with travel company and guest
  • Meal reservations confirmed in advance and communicated to venue
  • Liaison with clients and portfolio properties maintain cordial relationships
  • Process amendments to reservations such as extensions, early departures etc.
  • Manage 'no show' reservations by investigating and recording
  • Record special billing arrangements
  • Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
  • Maintain knowledge of special rates/promotions
  • Immediate communication to front office on the day's arrivals
  • Follow up n provisional bookings
  • Ensure bookings are confirmed and payments are cleared to the bank
  • Follow up special requests, tourism service bookings and arrival times
  • Communicate any special / VIP bookings to Reservations manager and Front Office
  • Guest complaints follow up
  • Accept waitlist reservations and record on PMS


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