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Junior Sales Operations Manager

3 months ago

Sandton, South Africa HotelJobs Full time

Well known Lodge Manager Company / DMC is looking for a Junior Sales Operations Manager for their Direct Bookings department.


  • Actively lead a team of Travel Specialists
  • Support the Direct Sales activities of the regional businesses
  • Aggressively pursue direct sales targets as defined by the Group Sales Manager
  • Optimize Team performance through training, exposure, and feedback and quality assurance
  • Maximising the Teams' understanding of the Commission Calculator Tool and drivers
  • Train and motivate Team to search for sales leads and prospects
  • Enhance, streamline and simplify the day to day operations of the Team
  • Conduct regular oneonone discussions with Team members
  • Continuous feedback and information sharing with the Group Sales Manager
  • Direct to ensure the alignment of process, sales methodology, reporting and sales force development
  • Ensuring consistency and best practice is documented and applied across the teams
  • Setting up of adhoc sales initiatives and campaigns to drive focus areas of the business
  • Working closely with the other Sales Operations Managers
  • Direct as well as the Direct Administrative Assistant
  • Assistance with the setting up of the annual Direct Indaba.
  • Point of contact for teams' Staff Night and Educational Requests
  • Support the team on social media platforms and motivate team to maximize opportunities on social media
  • Assist with recruitment, contracting, training and mentoring of new Team members
  • Monthly submission of direct sales reports, as determined by the Group Sales Manager
  • Direct
  • Assisting and mentoring the Direct Administration Assistant with various operational tasks such as Live Chat, Guest for life reports, Blue jeans training, Travel Planner working committee meetings, mailbox management to name a few

Requirements:

  • Microsoft Outlook with strong Excel skills
  • Travel and Tourism Diploma or Industry Experience
  • Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and, Blogs advantageous
  • Good understanding of terms and conditions, product knowledge, thirdparty destinations, general knowledge, third party destinations
  • Understanding of E-Commerce systems
  • Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)


 Computer
  • Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
  • Understanding of the Availability and Web Reporting Systems
  • GIS, WETU, Maximizer, Tourplan and ESS