Supervisor Retail Internat. Banking

2 weeks ago

Potchefstroom, North-West, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Coordinate day-to-day team of knowledge workers, i.e.

work with team, are not accountable for management in terms of:
people, process, technology, budget. Contribute to managerial decision making.

Job Description:

Finance:

Actively support the business unit financial strategy through effective executions of transactions and involvement in collaborative practices and sales campaigns.

Monitor the achievement of travellers cheques targets per branch by collation of monthly sales to track performance and identify action plans to address sales performance gaps.

Monitor the achievement of cash passport sales targets per branch by collation of monthly sales to track performance and identify action plans to address sales performance gaps.

Support the execution of the International Trade Area's (ITA) business plan to achieve business and financial growth targets.

Ensure effective cost and income recoveries by adherence to stipulated tariff 2 structures and income designation to the correct Strategic Business Unit.

Support ITA growth initiatives through value add lead generations and initiatives detailed in the action plan. Reduce write off's by ensuring adherence to policy and procedural requirements and execution of corrective actions.

| Business Processes:

Accelerate the integration and development of best practises regionally and nationally via communication channels Ensure efficient processing by minimising amendments made to transactions captured on the system by checking transactions processed daily by subordinates Finalise all transactional and client queries within 48 hours.

Implement proactive initiatives to reduce business risk and improve overall business productivity.

Adhere to the international banking products manuals on the ABSA Intranet which refers to the adherence to regulatory, legislative and procedural requirements.

Communicate these to team members to ensure they adhere to them as well. Ensure adherence to statutory, regulatory, legislative and Absa compliance requirements by following stipulated policies and procedures. Identify trends presented in write off reports received daily and implement corrective measures to reduce write off's. Implement and monitor the ITA business plan by adhering to the agreed milestones.

Obtain green audit status by ensuring to all audit requirements as stipulated (South African Reserve Bank, Internal Audit, Business Assurance) are adhered to.

Ensure effective execution and management of Business Assurance monitoring reports by rectifying identified findings from the Business Assurance audit Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.

Identify effectiveness of processes and systems in use in the department and make recommendations for improvements to the line manager | Customer Excellence:

Implement and monitor actions to improve Customer Service Measurement (CSM) results in order to attain 65% above Absa's national average in respect of service attributes.

Keep internal and external customers informed of new developments e.g. products/processes/ procedures that affect them by distributing tips in the newsletters during customer appreciation week.

Ensure that Customer Complaints and Compliments are proactively logged and resolved through capturing, tracking and resolution on Customer Care Process (CCP) system by performing regular spot checks.

Ensure through effective work distribution and monitoring that transactions are processed within a 12 hour turnaround time.

Support the staff recognition in terms of identifying and nominating Service Hero's within international banking Improve customer service by complying to the Absa service standards and service credo through customer appreciation and service efficiency initiatives.

3 To build and maintain a network of contacts internally and externally to generate business opportunities | Leading People & Self Development:

Optimise human capital in the international banking environment by continuously driving higher performance by ensuring high levels of productivity and conducive interpersonal environment Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.

Support the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions Support the Manager in

  • Retail Supervisor

    2 weeks ago

    Potchefstroom, North-West, South Africa Platinum Gas Full time

    Purpose of the jobEfficient housekeeping and operational support to the Sales Centre, safe operation in and outside at all times in such a way that we have no incidents or customer complaints.As Supervisor, you are responsible for the overall success of the Sales Centre_._- Branch Coordinator_BASICS:Customer ServicePastelMatricDrivers Licence- KPI'S KEY...

  • Junior Financial Product Consultant

    2 weeks ago

    Potchefstroom, North-West, South Africa Woolworths Financial Seervices Full time

    About usWoolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other...

  • Store Manager

    2 weeks ago

    Potchefstroom, North-West, South Africa Cashbuild Limited Full time

    DescriptionProtect and grow profitable marketshare within a Store in accordance with the Store, Division and Companystrategy.Requirements: Grade 12 with at least 3 (three)years related retail management experience or 5 (five) years related retailmanagement experience Valid Driver's license Must have well developed businessacumen Must be able to work under...

  • Supervisor Retail Internat. Banking

    3 weeks ago

    Potchefstroom, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Retail Supervisor

    3 days ago

    Potchefstroom, South Africa Platinum Gas Full time

    **Purpose of the job** **Efficient housekeeping and operational support to the Sales Centre, safe operation in and outside at all times in such a way that we have no incidents or customer complaints.** **As Supervisor, you are responsible for the overall success of the Sales Centre**_**.**_ - **Branch Coordinator**_ **BASICS**: **Customer...

  • Store Supervisor

    2 weeks ago

    Potchefstroom, South Africa Krispy Kreme Full time

    FOR THIS POSITION IF YOU DO NOT HEAR FROM US BY 05 MAY 2024, YOUR APPLICATION WAS UNSUCCESSFUL. - Managing and motivating a team. - Plans and directs the day-to-day operations of the store. - Keeping track of stock ordering, administering stock control, and managing par levels. - Dealing with queries, complaints, and feedback. - Develop and maintain a...

  • Field Sales Representative

    2 weeks ago

    Potchefstroom, South Africa Diplomat Distributors SA (Pty) Ltd Full time

    **Diplomat South Africa** is recruiting for the roles of **Sales Representative -Tier 3** in the **Field Sales Department**, to based in **North West, Potchefstroom**. The positions will report to the **Sales Supervisors**. **Key Responsibilities** The purpose of the role is to implement the Tier 3, Sub-D / Main Market strategy at retail level. The primary...

  • Junior Financial Product Consultant

    4 weeks ago

    Potchefstroom, South Africa Woolworths Financial Seervices Full time

    **About us** Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to...

  • Complex Manager

    3 weeks ago

    Potchefstroom, South Africa Ster-Kinekor Theatres Pty Ltd Full time

    **Key Responsibilities**: Complex Manager** Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always. **Complex Manager Job Duties**: -...

  • Complex Manager

    3 months ago

    Potchefstroom, South Africa Ster-Kinekor Theatres Pty Ltd Full time

    **Key Responsibilities**: Complex Manager** Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always. **Complex Manager Job Duties**: -...