Complex Manager

**Key Responsibilities**: Complex Manager**

Overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always.

**Complex Manager Job Duties**:

- Accountability for end to end cash and banking process; and all monies received
- Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports
- Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
- Market analysis and implementation of Content strategies to achieve desirable outcomes
- Initiate local marketing plans and give an ROI report thereof
- Introduce and/or implement optimal stock control methods and processes
- End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
- Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
- Provide clear delegation of authority and accountability for deliverables at all levels
- Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
- Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
- Conduct walkabouts of all cinema areas, both front of house and back of house
- Drive guest experience and relations in line with quality and performance standards.
- Ensure that all staff delivers required service standards and attends SOP training.
- Analyze, report and implement action plans based on guest experience feedback to enhance levels of guest experience and proactively determine areas of improvement.
- Deal with escalations / complaints within 72 hours
- Plan and co-ordinate resources and activities efficiently in conjunction with GM and ROM to ensure that targets/job requirements are met

**Qualifications**:

- Matric
- Minimum NQF level 5 relevant qualification

**Experience and Knowledge of**:

- MS Office Suite (Intermediate)
- SAP
- VISTA advantageous
- Minimum 5 years experience within cinema or retail

**Skills**:

- Excellent Verbal and Written communication.
- Excellent Administration & Organisational skills
- Excellent Leadership and Control skills and abilities
- Excellent Interpersonal skills
- Analytical
- Elevated Levels of assertiveness