Commercial Vehicle Service Manager

2 weeks ago


Kempton Park, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time
Our Commercial dealer client based in Kempton Park is looking to employ an experienced Service Manager.

Must have:
Good communication skills

Excellent customer service skills

Stable track record

Extremley good admin skills

  • Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
  • Ability to maximize departmental profitability through the sale of labour and associated products to franchise and nonfranchise customers.
  • Supervision of staff, management of performance, discipline and other staff management related functions.
  • Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
  • Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
  • Ability to ensure excellence in customer service.
  • Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales
Position Overview

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department's operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Specific Role Responsibilities

  • Customer focused management
  • Strong motivational and negotiation skills
  • Excellent people management skills
  • Focus on driving performance
Qualifications and Experience

  • Matric
  • A minimum of 5years' Service Manager experience is essential
  • Qualified Diesel Mechanic Technician
  • Management Certification will be an added advantage
  • Truck Product Knowledge a MUST
  • Valid Driver's License Code 1
  • Fully computer literate

Salary:
From R30,000.00 per month

Experience:

Commercial Vehicle Service Manager: 5 years (required)

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