Manager, Service Contracts

2 weeks ago

Kempton Park, Gauteng, South Africa FLSmidth, Inc. Full time
Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It's a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Department


You will be part of the Sub-Saharan Africa Middle East and South Asia Region within the Professional Services team, who are dedicated to executing the Professional Services mandate for our customers.

By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Role Purpose


Manages, organizes, and develops the Service Contract function within Professional Services, with a high level of technical & commercial complexity and with a broad scope, leading to the achievement of short/medium and long term business objectives.

Focus is on delivering financial results and operational targets within own functional area. Willingness to be available on 24/7 basis and do extensive travel is essential.

Responsibilities:


Leadership- Lives & promotes the TEACH values.- Provides leadership and structure to drive the continuous business objective of securing and maintaining Service Level Agreements (SLA) and Operate and Maintain (O&M) contracts.- Manage and coordinate effort across multiple teams in various locations to enable technically & commercially sounds agreements.- Mandated to lead & negotiate professional services agreements with clients. Develops the capability of leaders within the PS team.


Operational- Develop, set-up and initial execution of new agreements.- Reports on risk, profitability and future pipeline service opportunities.- Manages, plans and prioritizes resources across multiple areas of responsibility to meet functional business objectives- Defines monitors and follows up on cross-functional activities to ensure targets are met.- Fosters global interaction within FLSmidth and Customer base.- Overall responsible for the assets allocated to this department.

i.e. vechiles, tooling, equipment, etc.- Own department strategic plans and executes strategic projects as required.


Financial / Business Targets- Prepares departmental/functional/regional plans on a tactical/operational level to ensure objectives are set and tasks prioritized- Sets department/functional budget and ensures that agreed targets are met and that all activities are carried out within set budgets- Monitors the health of O&M contracts allocated to the PS function by means of audit & regular interaction.- Reports on the performance of the function on a regular basis.- Lives and promotes the HSE values.- Carries a 16.2 appointment if and when needed.- Ensures adherence to FLSmidth's safety policy and follows up on compliance within own area of responsibility.- Collaborates with the HSE department to ensure compliance and a culture of pro-active safety is fostered and promoted.

Business Development- Develops the medium and long term service contracts function.- Continually seek opportunities to expand the footprint.- Ability to formulate, cost & execute complex maintenance agreements (SLA's, O&M contracts)

What you bring


Requirements, skills and experience- Tertiary qualification, equivalent or extensive field service management experience and commercial contracting experience.- Leadership qualification i.e.

MDP or equivalent- At least 10 years management experience.- At least 5 years in a Field Service Management function.- Financial Acumen- Proven - contracting experience.

FIDIC, NEC and bespoke contracts.- Negotiation skills- Strong technical skills and knowledge of FLS core products is essential.- General Business understanding- Excellent communication skills in English.


Behavioral Competencies- Self-starter mentally with an assertive "can do" attitude- Decision making ability- Persuading and influencing- Able to work under pressure and meet deadlines.- Well organized with the ability to prioritize tasks as needed, coupled with good planning capabilities.

What we offer-About FLSmidth

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