Retail Store Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Quantum Recruitment Pty Ltd Full time

Retail Store Manager - Durban


Building on the core responsibilities of a Retail Store Manager, this position at our client, a leading retailer of branded consumer electronics, audio-visual, and information technology products in Durban, requires additional expertise in the specific industry.


Sales and Operations Excellence:

  • Develop and implement sales strategies tailored to the Durban market, exceeding sales targets and achieving revenue growth.
  • Optimize inventory management by balancing stock levels with customer demand and minimizing product obsolescence.
  • Ensure efficient and accurate product displays, highlighting key features and benefits to encourage customer interest.

Industry Knowledge and Technical Expertise:

  • Demonstrate a deep understanding of the consumer electronics, audiovisual, and information technology (IT) industry, including current trends, product lines, and market dynamics.
  • Possess strong technical skills and product knowledge to effectively advise customers on product features, compatibility, and troubleshooting issues.
  • Stay uptodate on the latest product launches, specifications, and functionalities to provide accurate and insightful information to customers.

Exceptional Customer Service:

  • Deliver exceptional customer service, addressing customer inquiries, resolving complaints promptly and professionally, and exceeding their expectations.
  • Utilize technical expertise to assist customers in selecting the right products based on their specific needs and budget.
  • Foster positive customer relationships and build brand loyalty through personalized service and indepth product knowledge.

Leadership and Team Management:

  • Recruit, hire, train, and develop a highperforming team with strong technical knowledge and exceptional customer service skills.
  • Motivate and empower staff to achieve individual and team goals, fostering a collaborative and resultsoriented work environment.
  • Provide ongoing coaching and mentorship, ensuring staff are equipped with the necessary skills and knowledge to excel in their roles.

Additional Responsibilities:

  • Maintain a safe and secure store environment, adhering to all health and safety regulations.
  • Collaborate with regional and national teams to achieve companywide objectives.

Remuneration:
Market related

Job Types:
Full-time, Permanent

Education:

  • High School (matric) (preferred)

Experience:

- retail store management: 5 years (preferred)
- consumer electronics, audio-visual, & IT equipment: 5 years (preferred)

  • Industry Knowledge and
Technical Expertise: 5 years (preferred)
- providing technical expertise to assist customers: 5 years (preferred)
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