CRM Associate

2 weeks ago

Cape Town, Western Cape, South Africa takealot Full time

, a leading South African online retailer, is looking for a highly talented CRM Associate to join our team in Cape Town.

We're a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great

The position reports to the CRM Lead- Advertising.

Your responsibilities will include:

Custodian of the CRM tools (Braze/Salesforce). Develop and execute communication automation strategies. Manage advertising customer data. Track the performance of all CRM initiatives. Analyze CRM data to identify trends and opportunities. Day-to-day execution and quality control of all email communication campaigns. Work with the sales team to retain and engage advertisers. Additional tasks may include: Content creation and development. Creating and managing customer surveys. Working with the product team to launch new products and report on CRM data. Collaborating with partner agencies, as well as internal and external entities.

Qualifications and experience:

Relevant Bachelor's Degree (Marketing related) 2 years' experience in Advertising / Sales 2 years' experience in Braze/Salesforce or other CRM tools

Skills required:

Proficiency in Braze/Salesforce Account engagement Proficiency in Looker Marketing automation Knowledge in Sponsored Advertising Excellent communication and interpersonal skills Copywriting skills Strong analytical and problem-solving skills Ability to work independently and as part of a team. Ability to manage multiple projects and deadlines simultaneously. Understanding of CRM best practices Knowledge of marketing and sales strategies Knowledge of data analysis and reporting Experience with project management.

The Environment :

employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, its all in the execution after all. We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is forthright but respectful is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is able to think about problems from a business perspective using technical and product input is curious and challenge the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for thinks like an owner of the business. is SMART, has INTEGRITY and is HARDWORKING

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