Associate SAP CRM Consultant

3 weeks ago


Cape Town, Western Cape, South Africa Barratt and Co Full time

Key accountabilities and responsibilities:

  • Provide second level incident support to the business by analysing and clarifying the issue and resolving issues within the agreed service level agreement (SLA)
  • Ensure all support knowledge for resolving incidents, service requests is up to date
  • Configure approved system changes or enhancements in SAP CRM modules
  • Document or update functional specifications for system developments to be done and work with developer on requirements
  • Unit test system configuration changes or development changes before releasing the changes to QA system
  • Escalate support issues timeously to the Team Lead for support when a solution is not forthcoming
  • Ensures business compliance to processes and procedures
  • Monitor active processes i.e. daily batch jobs in the system, promotions setup and other operational activities etc.
  • Establish the cause of repeated incidents and recommend resolutions or procedural process changes to relevant stakeholders
  • Share resolution knowledge and experience with team and provide training and mentoring to team members where required
  • Ensure consistency, completeness and clarity of own deliverables, and their acceptance
  • Ensure alignment across SAP modules and nonSAP systems
  • Assist other team members whenever necessary

Qualifications

  • Matric
  • Diploma or certificate/Tertiary qualification in information systems/business (desirable)
  • Relevant experienceÂ

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