Senior Travel Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Rhino Africa Full time

Senior Travel Consultant

Rhino Africa is the World's Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.

But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry for every seven guests who travel to Africa with us. Plus, we partner with various dynamic organisations dedicated to uplifting rural communities and protecting our captivating wildlife and landscapes.

So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you'll love being part of our Rhino Crash.

We want YOU

We're looking for an experienced and dynamic Senior Travel Consultant to join our thriving tour operator business, specifically our Sales Team.

As the Senior Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel packages. Your ability to organise travels from beginning to end, including tickets, accommodation and transportation will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.

Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to manage top client experience and drive business success.. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client's journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.

As a Senior Travel Consultant your responsibilities will include, but will not be limited to:

  • Acting as the first (and best) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
  • Preparing attractive quotations and itineraries that complement individual client expectations and budgets
  • Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
  • Collecting client payments - ka-ching - and approving supplier invoices for payment
  • Providing customer support before, during and after travel - ensuring that Rhino Africa clients stay Rhino Africa clients
  • Meeting and exceeding monthly and quarterly sales targets set by Rhino Africa's Sales Managers
  • Managing below metrics as part of performance reviews
    • Enquiries
    • Bookings
    • E2B
    • Revenue
    • GP
    • GP%
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client
  • Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
  • Send all escalations for Sales Support to direct line manager
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
  • Work with our rates team to resolve rates-related tasks
  • Log all required tickets relating to rates and product and communicate effectively with support areas
  • Communication with Sales Support areas Including but not limited to
    • Flights
    • Finance
    • Kaptio Team
    • Marketing

Requirements

  • A National Senior Certificate/Matric
  • 5 years minimum experience within the tour operator environment
  • The ability to craft tailor made experiences based on the clients needs
  • Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
  • Proficient in Google Suite
  • Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan etc.)
  • The ability to influence clients
  • Great communication skills
  • Understanding of the market's trends and needs
  • High level of client centricity

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

Benefits

At Rhino Africa, there's a smorgasbord of added delights. With us, you would:

  • Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
  • Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
  • Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
  • When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
  • Optional Health Insurance coverage with Essential Med;
  • Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
  • Collaborate with a diverse and talented high-performance team;
  • Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

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