Senior Manager: Fraud Operations

2 weeks ago


Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Job Description:


We are looking for your expertise in this role in order to provide leadership in managing the Fraud Operations team, specifically focusing on the experience of the customer and the delivery of the desired customer experience, identification of potential fraud, fraud trends and resolution thereof.


You will also be translating strategies into actionable goals and execute relevant projects / initiatives aligned to Fraud Strategy objectives with specific performance measures and control systems to track progress.

You will be accountable for ensuring that the fraud capabilities facilitate efficient and effective resolution of fraud cases. Engaging the technology team to ensure the fraud capabilities are fit for purpose.

Education

Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_


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