Wfm Scheduler

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centersand is responsible for providing direct Real Time support through monitoring and managing incomingcall traffic, break schedules and all issues that may impact service levels (SL's) and take the...

Consultant Contact Management and Resource Planner Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 30 The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per...

Duties will include but not be limited to:Workforce Management:Develop and implement workforce planning strategies to ensure the right number of staff with the necessary skills are available to meet customer demand Capacity Planning:Collaborate with sales, project management, marketing, and customer support teams to understand upcoming projects, promotions,...

Summary: The Senior Manager I: Planning is expected to contribute to the development and implementation of Productivity & Optimisation strategy and planning by translating the strategic imperatives to drive productivity, associate engagement and workforce management strategic thinking, planning and oversight across Massmart Store Operations. The role is also...

Summary:The Senior Manager I: Planning is expected to contribute to the development and implementation of Productivity & Optimisation strategy and planning by translating the strategic imperatives to drive productivity, associate engagement and workforce management strategic thinking, planning and oversight across Massmart Store Operations.The role is also...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor...

As a Real-Time Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time, and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor the key performance indicators (KPIs) and provide alerts when any metric is...

ROLE PURPOSEMaintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

What We'll Bring: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate steps to resolve or reduce...

**Position: Planning & Scheduling Analyst** **Purpose** To provide operational forecasts, schedules, effective training plans and best commercial fit planning activity to agreed company standards and timescales, ensuring cost effective use of resources against planned volumes whilst considering the work/ life balance of our agents. This role is intended to...

As a Real-Time Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time, and ensure the compliance of the service levels goals to deliver consistent performance. **Floor management** - Monitor the key performance indicators (KPIs) and provide alerts when any...

Duties will include but not be limited to: Workforce Management:Develop and implement workforce planning strategies to ensure the right number of staff with the necessary skills are available to meet customer demand Capacity Planning:Collaborate with sales, project management, marketing, and customer support teams to understand upcoming projects,...

Duties will include but not be limited to:Workforce Management:Develop and implement workforce planning strategies to ensure the right number of staff with the necessary skills are available to meet customer demand Capacity Planning:Collaborate with sales, project management, marketing, and customer support teams to understand upcoming projects, promotions,...

Duties will include but not be limited to:Workforce Management:Develop and implement workforce planning strategies to ensure the right number of staff with the necessary skills are available to meet customer demand Capacity Planning:Collaborate with sales, project management, marketing, and customer support teams to understand upcoming projects, promotions,...

**Main Purpose**: Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements. **Responsibilities**: **Client service delivery and quality** -...

Main Purpose: Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements. Responsibilities: Client service delivery and quality Follow procedures...

Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

Title of job: Specialist: Campaign Management and Workforce Management Number of subordinates: 0 MTN Job Level: 2 Location of the job: Johannesburg. SA Solid Reporting Line: Manager: Collections 1. Mission/ Core purpose of the Job The core purpose of the Campaign/Workforce specialist is to enhance the Collections function through dialler campaign...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This role based in the GCC, is responsible for contributing to the creation and execution of the Operations strategy, to drive operational efficiency. To lead and develop multiple teams, work closely with International leaders, TU business units and be accountable for delivering against expense...