Wfm Scheduler

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments.

Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.

Tracks vacation schedules, shift change requests and monitors new-hire, holiday, and seasonal shift needs.

Updates and maintains scheduling database with current information.

**Working at NTT**

Resource Scheduling Administrators/Coordinators support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients’ expectations and contracts.

They are responsible for coordinating activities and resources in support of projects that impact multiple departments, systems/workflows with low-risk complexity, or multiple projects simultaneously with lesser risk or complexity.

**Key Roles and Responsibilities**:

- Provide all coordination support related to resource scheduling to the delivery teams
- Provide resource scheduling coordination activities to the immediate team
- Provide general project planning support
- Assist with maintaining resource schedules

**Knowledge, Skills, and Attributes**:

- Ability to work with diverse personalities and demonstrates a high level of teamwork
- Proactive in approach and meticulous attention to detail
- Excellent verbal and written communication
- Service-oriented aptitude

**Academic Qualifications and Certifications**:

- Relevant qualification or certification or equivalent related work experience

**Required Experience**:

- Moderate level resource scheduling and/or project management experience
- Demonstrated experience working in a technology services environment

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.