Front Office Duty Manager

2 weeks ago


Cape Town, Western Cape, South Africa 91 loop hostel Full time

Job description


The Duty Manager is the on-site leader responsible for the smooth running of the reception desk during their designated shift.

They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced environments.

Responsibilities:

-
Oversee Daily Operations:

- ○ Ensure that employees adheres to company policies and procedures.
- ○ Manage staff scheduling and delegate tasks effectively.
- ○ Monitor front desk productivity.
- ○ Address any operational issues that arise and implement solutions.
- ○ Conduct safety and security checks to maintain a secure environment.
- ○ Assist with reservations and inquiries accordingly

-
Customer Service:

- ○ Resolve customer complaints and inquiries promptly and professionally.
- ○ Ensure a positive customer experience by addressing their needs and requests.
- ○ Liaise with other departments to coordinate service delivery.
- ○ Monitor and check front desk cash ups
- ○ Assist with arrivals and departures

-
Staff Leadership:

- ○ Motivate and support staff to ensure high performance.
- ○ Address employee concerns and provide coaching as needed.
- ○ Uphold a positive and productive work environment.

-
Additional Duties:

- ○ May handle administrative tasks given by the front office manager.
- ○ Train new staff on company policies and procedures.
- ○ Assist with restaurant operations when needed.
- ○ In some cases, manage special events or conferences.

-
Qualifications:

  • Minimum of 23 years of experience in a supervisory or leadership role.
  • Strong customer service orientation and problemsolving skills.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work independently and prioritize tasks in a fastpaced environment.
  • Proficient in computer software relevant to the industry (e.g. cash register systems).
  • Working knowledge of property management systems (PMS).

Salary:
R9 000,00 - R11 000,00 per month

Experience:

  • Management: 1 year (preferred)

Salary:
R9 000,00 - R11 000,00 per month

Experience:

Front Office Reception: 1 year (required)
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