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Front Office Duty Manager
2 weeks ago
Job description
The Duty Manager is the on-site leader responsible for the smooth running of the reception desk during their designated shift.
Responsibilities:
-
Oversee Daily Operations:
- ○ Ensure that employees adheres to company policies and procedures.
- ○ Manage staff scheduling and delegate tasks effectively.
- ○ Monitor front desk productivity.
- ○ Address any operational issues that arise and implement solutions.
- ○ Conduct safety and security checks to maintain a secure environment.
- ○ Assist with reservations and inquiries accordingly
-
Customer Service:
- ○ Resolve customer complaints and inquiries promptly and professionally.
- ○ Ensure a positive customer experience by addressing their needs and requests.
- ○ Liaise with other departments to coordinate service delivery.
- ○ Monitor and check front desk cash ups
- ○ Assist with arrivals and departures
-
Staff Leadership:
- ○ Motivate and support staff to ensure high performance.
- ○ Address employee concerns and provide coaching as needed.
- ○ Uphold a positive and productive work environment.
-
Additional Duties:
- ○ May handle administrative tasks given by the front office manager.
- ○ Train new staff on company policies and procedures.
- ○ Assist with restaurant operations when needed.
- ○ In some cases, manage special events or conferences.
-
Qualifications:
- Minimum of 23 years of experience in a supervisory or leadership role.
- Strong customer service orientation and problemsolving skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and prioritize tasks in a fastpaced environment.
- Proficient in computer software relevant to the industry (e.g. cash register systems).
- Working knowledge of property management systems (PMS).
Salary:
R9 000,00 - R11 000,00 per month
Experience:
- Management: 1 year (preferred)
Salary:
R9 000,00 - R11 000,00 per month
Experience:
Front Office Reception: 1 year (required)
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