Inbound Customer Service Team Leader

Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...

Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...

Customer SupportTeam LeaderWe are looking for professional, high-performance leaders with sound leadership and problem-solving skills, to lead a team of agents to create a customer centric, high-performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue,...

Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors.1.Skills & Competency Requirements Grade 12/NQF4Proficient in at least 3 of the South African Languages including IsiXhosa.3 years' experience as a Team Leader/ Supervisor Intermediate Computer SkillsTeam management...

Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors. 1. Skills & Competency Requirements Grade 12/NQF4 Proficient in at least 3 of the South African Languages including IsiXhosa. 3 years' experience as a Team Leader/ Supervisor Intermediate Computer Skills Team...

I am looking for experience Customer Service Team Leaders with UK call centre experience. Previous Team Leader experience of at least 3+ years in a customer service environment UK energy sector experience a plus Ensure that the team meets and exceeds client SLA's A Player mindset with great leadership skills(coach, support the team) Ensure levels of quality...

IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDFTC: 1 JULY APRIL 2026 Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating...

Our client has an opportunity available for a Customer Service Team Leader.Requirements:Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...

IF YOU ARE NOT FLUENT/ NATIVE IN THE ISINDEBELE LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly....

IF YOU ARE NOT FLUENT/ NATIVE IN THE SISWATI LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDEREDPrimary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking...

Customer Care Team LeaderCallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities.Responsibilities To guide and support team members Driving operational and...

Our client has an opportunity available for a Team Leader in the Fraud department.Requirements:MatricRecent successful Team Leader experience in a financial services environment- essential.Experience in coaching and mentoring team members- essential.Experience of fraud in financial services would be advantageous. Responsibilities:Minimize Fraud losses in...

Our client has an opportunity available for a Cards Customer Service Team Leader.Requirements:12+ months of recent tenure at the company in a Customer Service role.Understanding of the customer service environment.Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.MatricLeadership experience or exposure would be advantageous....

Job DescriptionThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where...

FRAUD TEAM LEADER (JOB NUMBER:FRAUD TLMain purposeKey Responsibilities Minimize Fraud losses in line with target range Agree set goals with team members covering performance, quality and development areas relating to Prevention, Detection, Resolution and Inbound fraud functions ("Fraud Functions") Monitor live queues to ensure that applicable SLAs for each...

Our client, a National Company of 30 years seeks the services of an energetic, friendly, self-driven individual, who enjoys working in a customer service, Call Centre environment and completing administrative tasks. This person will be assisting customer on the inbound customer service line with queries and general administration.Must be: Bilingual Willing...

Customer Service Team LeaderWe are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a...

Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...

We are looking for a qualified Insurance Customer Care Team leader to manage our team and provide effective guidance. The Insurance Customer Care Team Leader will be responsible for supervising, managing, and motivating team members daily. Be proactive to ensure smooth team operations and effective collaboration with internal and external...

Our client who is a leading contender in the retail, warehouse & logistics industry seeks to employ a Team Leader (Receiving) who meets the below criteria.Lead the daily operations within the Receiving Team to ensure accurate and timely receiving processes with maximum efficiency.Management of Receiving Proactively plan inbound activities in advance to...