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Franchise Manager
4 months ago
We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
This position will be reporting to the National Franchise Operations ManagerYour responsibilities will include:
Assisting in the setting up of SOP's for all clients across the delivery platform;Constantly monitor and upgrade SOP's where necessary;Assist with the training and set up of new Franchises;Train SOP's at a Franchisee level;Monitor, manage and maintain the required Franchise service levels;Adherence of Franchisees to Hub Setup Manual and Franchise Agreement;Set and manage KPI's at Franchise level;Regular audits to assess and measure process and execution performance;Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly;Driving the company policies, procedures and brand standards through regular auditing processes;Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success;Assist Franchisees in the training of their employees;Monitoring and measuring hub performance and productivity against their required Service Level Agreement's through system checks and reporting analysis;Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses;A Franchise Manager must be the 'protector of the brand' at all times, working towards brand recognition and business growth Qualifications & Experience: Matric (grade 12) certificate or similar;3 years top management experience;Microsoft Office experience in word, excel and PowerPoint;Training experience will be beneficial;Operational experience managing national or regional operations;Previous hospitality/retail Franchise working experience will be advantageous;Previous experience in the logistics industry is not required;Proven track record in delivery and execution;IT or tech savvy will be advantageous
Attributes required:
High energy, self-starter;Execution bias;Understand how technology works for business;Project Management;System and process orientated;Attention to detail while still seeing the bigger picture;Understand convenience and customer service;Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems;Comfortable with change and an excellent team player;Low on ego, high on delivery and execution;Organization and sound communication will be key success factors of a Franchise Manager
The Environment:
employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris business SMART.Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.comthinks like an owner of the businessis SMART, has INTEGRITY and is HARD WORKING
