On-site Administrator

2 weeks ago


Krugersdorp, Gauteng, South Africa Epiroc AB Full time

Functional area:
Other
Onsite or Remote:Onsite
Primary Skills:Critical Thinking,Problem-solving,Time Management,
Country/Region:ZA
City:Krugersdorp
Location:Krugersdorp, GT, ZA, 1740
Company name:AARD Mining Equipment (PTY)

Ltd
Date of posting:

May 29, 2024
Mission

  • Innovation: Bring ideas that will improve the ways of working for him/herself and fellow workers
  • Committed: Provide the customer with timeous and correct feedback regarding the delivery of spares. Uphold the good name of Epiroc by following the code of conduct
  • Collaboration: Represent the company well as the first point of contact between us and the customer.

Main tasks and responsibilities

  • Manage the Vendor Managed Inventory (VMI) agreement on site at Eland Platinum
  • Ensure correct stock holding quantities in line with the VMI agreement
  • Respond timeously to RFQ's, warranties or enquiries from Eland Platinum.
  • Prepare professional responses and quotations for Eland Platinum.
  • Follow up on all quotations sent to Eland Platinum ensuring a positive outcome.
  • Receive customer orders, dispatch and invoice stock, arrange timeous delivery to and from our store.
  • Follow up on all outstanding customer back orders keeping the list to a minimum.
  • Maintain a POD register for all invoices generated for Eland Platinum, ensure all invoices are signed and loaded for payment by the mine.
  • Ensure all service call outs are quoted and invoiced accordingly, cross reference all job cards with invoices.
  • Assist Field Service Technicians with the professional lay out and presentation format of all audits conducted.
  • Ensure all quarterly audits are completed thus maximizing service revenues and potential parts sales to customers.

Competences, skills and experience

  • 5 years related work experience.
  • Experience in a demanding customer service environment.
  • Responsible, accountable and ability to work independently under pressure.
  • Strong interpersonal and communication skills, confident and assertive.
  • Strong interpersonal skills to interact with all levels of employees of customer.
  • Team player, flexibility and able to adapt to change.
  • Maintain high levels of customer service.
  • Timeous execution of tasks.

What would be successful behaviors for this position?

  • Excellent stock management skills
  • Demand Planning
  • Excellent time management.
  • Energetic and selfstarter.
  • Able to multitask the activities by shifting priorities.
  • Decision making, problem solving mentality.

Why should applicants choose to work in this position and within this department?

  • This is one department where learning never stops, every day is a new discovery and a new learning opportunity. This department is a true example of "it is never too late to learn"


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