Shift Manager

2 weeks ago


Johannesburg, Gauteng, South Africa RTT Full time

Pingo Operations Manager

Welcome to the team At Pingo, we are looking for a dedicated Operations Manager to make crucial decisions based on performance indicators and exception dashboards, ensuring that we consistently meet and exceed our service level agreements with our valued customers.

  • Provide insights and information to Pingo's operational teams for a stable and optimized delivery operation.
  • Ensure efficient assignment of drivers within clusters, maximizing productivity and meeting SLA targets.
  • Foster collaboration between control center staff and other departments to streamline operations and resolve any issues affecting the shift.
  • Lead and support a team of Team Leaders within the Control Center.
  • Offer ongoing coaching and feedback to Team Leaders and Controllers, promoting a culture of continuous improvement.

As the Operations Manager, you will develop effective shift schedules, ensuring optimal coverage while balancing workload, employee availability, and operational needs.

  • Monitor staffing levels and allocate resources efficiently to respond to changing demand.
  • Maintain strong communication channels with stakeholders to ensure timely information distribution.
  • Collaborate with the Customer Experience Manager on process improvements and provide feedback on initiatives.
  • Lead emergency responses according to protocols, ensuring the safety of our team and minimizing disruptions.
  • Coordinate with external partners for prompt responses during emergencies.

If you have a bachelor's degree in logistics, supply chain management, or related fields along with 3 years of supervisory experience in logistics, transportation, or e-commerce, this role is perfect for you. Familiarity with e-commerce platforms and excellent computer skills are a plus.


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