Cherwell Support Intern

2 weeks ago


Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

To learn and be part of the team in the administration and maintenance side of the Support call logging System Cherwell.

This role will be hands on in working with the support systems specialist to understand ways of working and to administer and enhance customer forums for products across the KCS group portfolio, enabling self-service and standardized ways of working through dashboards and reports both internally and externally.

Working with the Continual Improvement manager to improve knowledge and article creation and gaining insight to further improve the support portal for our end users, especially with the use of embedded forums, swarm solving

Key Responsibilities:

  • Learning and running regular maintenance health checks and administration tasks
  • Responsible for working with the CSIM on embedding process change and monitoring success
  • Ensures reports and Dashboards are delivered and in place to proactively gather data on customer incidents with pace across all non K8 support functions in the UK
  • Ensures Knowledge Management is an integral part of day to day operations across business units
  • Build Effective relationships with the Senior Managers across the business
  • Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions
  • Presents recommendations to the Support management team for improvement and functionality adoption of varied tools backed with customer insight
  • Undertake any other task as advised by reporting manager

Key Requirements:

Essential

  • Knowledge of Software and customer self help
  • Experience in systems implementation
  • Any experience in SQL and DBA
  • Strong communication skills able to communicate effectively on technical and business issues
  • Analytical skills
  • Willingness to learn new skills in Technology and Customer Experience
Desirable

  • ITIL understanding
  • Knowledge of Software support industries and understanding of Service Transformation
  • Project management
Special Conditions

  • The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/Oncall rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants

Our mission is simple:

to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.


Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.


  • To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

  • HR Intern

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Overall Purpose of the Job:***Capsicum/IIE_HSM is an educational brand of The Independent Institute of Education (Pty) Ltd and a private higher education institution.The Rosebank National Office, is seeking an HR Intern to provide administrative support to the HR Department. The successful incumbent will gain practical experience relevant to the theory...

  • Debtors Intern

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Responsible for the full Debtors and Cashbook function, which included administration, liaising with internal and external clients as well as suppliers & Financial Institutions.Key Result Areas Forwards journals for authorisation Communicates and negotiates with fee payers, lawyers, staff and departments to recover outstanding monies and arrange payment...


  • Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Assist with the development of a brand strategy to maintain brand visibility and brand equity Ensure brand consistency internally and externally across all mediums Assist with the management of internal and external Corporate Communications and PR Strategy Assist in identifying new market opportunities based on solid market research and profit projections...


  • Johannesburg, Gauteng, South Africa Globe 24-7 Full time

    The CompanyOur client operates on a large-scale copper and cobalt deposits, both open pit and underground, with high-grade mineral reserves. Metals production is conducted using up-to-date metallurgical processing. They are one of the world's largest diversified natural resource companies, producing and marketing over 90 commodities worldwide. The company's...


  • Johannesburg, Gauteng, South Africa CipherWave Full time

    JOB PROFILE: Job Title: Internal Support Supervisor Division: Support Subdivision: Internal Support Reports to: Chief Operating OfficerWORKING RELATIONSHIPS: Internal:All departments internally. Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services. Assist with all End User Computing related services at CipherWave....


  • Johannesburg, Gauteng, South Africa Watson-Marlow Fluid Technology Solutions Full time

    Location: Laserpark, Johannesburg, Gauteng 2170 ZAFSalary: Competitive DOE + BenefitsBenefits: Enhanced Carer/Parental Leave, Additional Holiday, EAP and moreWe are seeking an experienced and dynamic Internal Sales Support person to join our team. As an integral part of the Sales Office, you will be responsible for processing day-to-day sales transactions,...


  • Johannesburg, Gauteng, South Africa Watson-Marlow Fluid Technology Solutions Full time

    Location: Honeydew, Johannesburg, South Africa, 2170Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and moreAre you ready to make a significant impact in a dynamic sales environment? We are seeking a dedicated Internal Sales Support person to join our team. In this role, you will play a pivotal part in our Sales Office operations, ensuring...


  • Johannesburg, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:- to be discussed Location: Johannesburg Job level: Mid Own transport required: Yes Type: Permanent Reference:- #SS Jhb Company: Worldwide PositionsInternal sales support, orders and telesales within the litho and digital print manufacturing sector.Print manufacture experience essential.Requirements:- Internal sales support/client service and...

  • Legal Professional

    2 weeks ago


    Johannesburg, Gauteng, South Africa The Intern Full time

    Board Services Internship:We are looking for a career driven, enthusiastic and highly organised individual to join one of our partner companies.We and our partner company are offering an incredible internship position. With the opportunity to learn from leaders in the industry, put theories into practice, build your CV and ultimately grow you as an...


  • Johannesburg, Gauteng, South Africa The Intern Collab Full time

    We are looking for a career driven, enthusiastic and highly organised individual to join one of our partner companies as a business development intern. You will have the opportunity to put theory into practice, develop your confidence, build up your CV in specific to your field of interest, increase your marketability, build personal connections, and...


  • Johannesburg, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:to be discussedLocation:JohannesburgJob level:MidOwn transport required:YesType:PermanentReference:SS JhbCompany:Worldwide PositionsFull internal sales support, client liaison and project management within the litho and digital print manufacturing sector.Print manufacture experience and technical litho and digital print knowledge...

  • Dstv Graduate Program

    2 weeks ago


    Johannesburg, Gauteng, South Africa The Intern Full time

    Join the MultiChoice RevolutionAbout MultiChoice Group (MCG)Dive into the world of media and entertainment with MultiChoice Group, a global powerhouse headquartered in South Africa, Dubai, and the Netherlands. With a robust presence in pay television, video entertainment, dynamic advertising, and cutting-edge content security, we proudly serve a rapidly...


  • Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job DescriptionVacancy for Finance & Support InternFinance Team in the South Africa is looking for an exceptional Accounting & Support Services intern to be based in our office in Isando, Kempton Park.About the Company:The position / About the Job:In this job the Unit Manager - Finance & Support Intern would be responsible for:Key Tasks and Responsibilities:...


  • Johannesburg, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:- to be discussed Location: Johannesburg, Germiston Education level: Matric Job level: Mid Own transport required: Yes Type: Permanent Reference:- #Sales Support South Company: Worldwide PositionsJob description: Internal sales support and estimating within a litho, digital, silkscreen and packaging (printed cartons) manufacturing...


  • Johannesburg, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:- to be discussed Location: Johannesburg, Germiston Education level: Matric Job level: Mid Own transport required: Yes Type: Permanent Reference:- #Sales Support South Company: Worldwide PositionsJob description: Internal sales support and quoting within a litho, digital, silkscreen and packaging (printed cartons) manufacturing...


  • Johannesburg, Gauteng, South Africa Lotus HR & Recruitment Full time

    Our client, a leading engineering and industrial component supplier, seeks to employ an Internal Product Support Tech who has experience with Lube Systems and who can take enquiries from customers, both internal and external and expedite these to the benefit of the branch and the Group.KEY REQUIREMENTS TO MEET FOR CONSIDERATION You must be able to work...


  • Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Internal Sales SupportSalary R CTCLocation: MidrandThe purpose of the job role is to grow the customer base and increase market share. The incumbent will also provide support to the External Sales Representative, and convert inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with excellent customer...


  • Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    inspHire is a market leader in the development and provision of rental industry software The Helpdesk Intern role provides an entrylevel opportunity for people with limited experience to move into IT support. The Intern is on a Fixed Term 12month contract and will receive exposure and inhouse training on general business skills:Customer service skills IT...


  • Johannesburg, Gauteng, South Africa Lotus HR & Recruitment Full time

    Our client, a leading engineering and industrial component supplier, seeks to employ an Internal Product Support with experience in Hydraulics who will join their team in Gauteng, aiding in customer satisfaction and company streamlining.KEY REQUIREMENTS TO MEET FOR CONSIDERATION You must be able to work independently and accurately keep records and be...


  • Johannesburg, Gauteng, South Africa United Business Solutions Full time

    About the RoleAs a leader in the Office Automation, Telecoms and Security Solutions Industry, United Business Solutions takes pride in delivering comprehensive business technology solutions to fulfil our clients' needs. We are looking for an experienced Internal Remote Support Technician to join our established photocopier service department based in our...