Current jobs related to Guest Services Duty Manager - Cape Town, Western Cape - Marriott International, Inc.

  • Guest Services Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Position Overview:Are you passionate about providing outstanding service to guests? At Radisson Hotel Group, we are dedicated to creating memorable experiences for our visitors. As a key member of our Front Office Team, you will play a vital role in ensuring that every guest feels welcomed and valued.Key Responsibilities:Facilitates the efficient operation...

  • Front Office Duty Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Front Office Duty ManagerJob Summary:The Front Office Duty Manager is a key role within our hotel, responsible for ensuring an exceptional guest experience. This involves creating unforgettable moments, enhancing experiences, and implementing recovery plans for missed opportunities. As the link between guests and agents, the Duty Manager plays a...

  • Junior Duty Manager

    5 days ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    {"title": "Duty Manager Role Description", "content": "Duty Manager Role DescriptionFempower Personnel is seeking a highly skilled and experienced Duty Manager to join our team at one of the top hotels in Cape Town. The successful candidate will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, supervising staff,...

  • Bartender - Deliver Exceptional Guest Service

    2 weeks ago

    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:The Radisson Hotel Group is seeking a skilled Bartender to join our Food & Beverage Service Team. As a Bartender, you will be responsible for delivering exceptional guest service and creating memorable moments for our guests.Key Responsibilities:Support the Smooth Running of the Food & Beverage Department: Ensure that all aspects of the guest...

  • Duty Manager Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa Fempower Full time

    {"title": "Duty Manager Assistant", "content": "Job SummaryFempower is seeking a highly skilled Duty Manager Assistant to join our team. As a key member of our Front Office team, you will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, and ensuring exceptional customer service.Key ResponsibilitiesManage and...

  • Front Office Duty Manager

    3 days ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Welcome to AccorHotel, where we strive to deliver exceptional guest experiences. As a Duty Manager, you will play a pivotal role in ensuring our guests have an unforgettable stay.Key Responsibilities:Guest Relations: Develop and maintain strong relationships with guests, addressing their concerns and implementing recovery plans to exceed their...

  • Guest Experience Ambassador

    2 weeks ago

    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our Front Office Team at the Radisson Hotel Group. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Guest Service: Provide a high...

  • Junior Villa Duty Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Villa Duty Manager to join our team at Stepco Recruitment.Key Responsibilities:Manage the day-to-day operations of luxury villas in Cape Town.Ensure exceptional customer service and a high level of guest satisfaction.Coordinate with housekeeping, maintenance, and other departments to ensure...

  • Guest Experience Ambassador

    2 weeks ago

    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Experience Ambassador to join our Front Office Team at the Radisson Hotel Group. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Guest Service: Provide warm and...

  • Guest Services Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa MSCL Full time

    About the RoleWe are seeking an experienced Guest Services Manager to join our world-renowned fleet of luxury ships. As a key member of our team, you will be responsible for ensuring an exceptional guest experience by owning all guest complaints and facilitating efficient communication across departments.Key ResponsibilitiesOwn and resolve all guest...

  • Guest Liaison

    5 days ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Guest LiaisonWe are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide a warm and personalized welcome to...

  • Guest Liaison

    2 weeks ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Guest LiaisonWe are seeking a highly skilled and experienced Guest Liaison to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide a warm and welcoming experience...

  • Spa Guest Relations Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Job Title: Spa Guest Relations OfficerWe are seeking a highly skilled and experienced Spa Guest Relations Officer to join our team at Career Custodians. As a key member of our front desk operations, you will be responsible for providing exceptional customer service, managing the reception and retail areas, and ensuring the smooth operation of our spa...

  • Duty Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    Job SummaryThe Duty Manager is a key role within The Royal Portfolio, responsible for overseeing the daily operations of our luxury hotels. As a seasoned hospitality professional, you will be responsible for ensuring that our high standards are met, and our guests receive an exceptional experience.Main ResponsibilitiesGuest Interaction and SatisfactionEnsure...

  • Cruise Ship Guest Experience Manager

    12 hours ago

    Cape Town, Western Cape, South Africa MSCL Full time

    Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our team at MSCL. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive the ultimate travel experience.Key Responsibilities:Own all guest complaints and ensure efficient communication with all departmentsAct as...

  • Guest Experience Liaison

    6 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Guest Experience Liaison", "description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized service to...

  • Guest Experience Liaison

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"Job Title": "Guest Experience Liaison", "Job Description": "Job SummaryWe are seeking a highly skilled Guest Experience Liaison to join our team at ABC Worldwide. As a key member of our reservations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized...

  • Guest Experience Ambassador

    12 hours ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryAs a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, creating memorable experiences, and ensuring a smooth stay. This role requires a high level of initiative, flexibility, and attention to detail.Key ResponsibilitiesProvide personalized service to guests, addressing...

  • Guest Experience Ambassador

    12 hours ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key Responsibilities• Process operational needs and address guest requests in a timely and efficient...

  • Assistant Manager

    1 week ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job SummaryThe Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.Key ResponsibilitiesGuest...

Guest Services Duty Manager

3 months ago

Cape Town, Western Cape, South Africa Marriott International, Inc. Full time
Job Number
Job Category Rooms & Guest Services Operations
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY Function:

Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience.

Display a guest centric approach.

Manage the day to day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in accordance with the hotel and Marriott policies and procedures.

Required Experience & Qualifications Relevant Hospitality qualification or equivalent Minimum 3 years' experience working in hotel and/ or similar position.

Minimum 2 years' management experience within a similar role. Systems Required – OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook. Guest Centric Approach Professional and pleasant disposition Strong leadership and interpersonal skills essential.

Strong planning and organizing skills to meet deadlines with regards to operational requirements Strong and effective communication, problem solving and decision making skills at all levels essential Proven excellent and conflict management skills Strong administration skills – payroll input, staff rostering, training Ability to work within a pressurized environment Quality and customer service driven Ability to use Initiative and be proactive and self-motivated Ensure that the standards of service excellence and guest satisfaction are met and maintained Attention to detail pertaining to area of responsibility Maintain a neat, clean and well-groomed appearance as per company standards Experience in IR management and disciplinary processes Ability to work without supervision and within a team Proficiency in Ms Office packagese.g.

Word, Excel, Outlook, Micros, Opera Key Responsibilities Ensure that the standards of service excellence and guest satisfaction are met and maintained.

Effective planning, assigning and delegations of tasks to meet deadlines.

IR management - ensure disciplinary processes are carried out and adhered to Effective communication, problem solving, decision making and conflict management Ensure that the standards of service excellence and guest satisfaction are maintained Ensure that every guest complaint is handled and solved to the satisfaction of the guest Actively champion and oversee all Marriott related issues to both staff and guests.

Supply and co-ordinate training to all Front of House staff.

Liaise with other departments and associates to ensure the smooth running of Rooms Division to ensure strong collaboration between Operations Teams Elevate Guest Services team to executional excellence

Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.

Understands and follows policies and procedures with regards to the hotel's key control system and ensure that others follow them.

Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.

Understands and follows policies and procedures with regards to the hotel's key control system and ensure that others follow them.

Perform other reasonable duties as and when requested. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.


At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

#J-18808-Ljbffr