Current jobs related to Emergency Call Advisor x2 - Randburg, Gauteng - Bield Housing and Care

  • Sales Consultant

    5 days ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Job SummaryWe are seeking a highly skilled and motivated Sales Advisor to join our team at FirstRand Bank Limited. As a Sales Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide advice and support to customers to ensure an excellent banking experienceAct responsibly with...

  • Internal Audit Manager

    1 day ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Internal Audit Manager to join our team at FirstRand Bank Limited. As a key member of our audit team, you will be responsible for managing a portfolio of clients and delivering high-quality audit and assurance services.Key ResponsibilitiesProvide management over a portfolio of clients and deliver...

  • Operator: National Emergency Control Centre

    4 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001093 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Operator:...

  • Necc Shift Supervisor X 2 Positions

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001059 **Listing status**: Online **Position summary**: **Industry**:Call Centre Industry**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: **Job description**: - Display the ability to work in a highly pressurized and stressful environment. - Have a thorough and clear...

  • 24 HR Critical Services Learnership

    4 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001031 **Listing status**: Online **Position summary**: **Industry**:Call Centre Industry**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Apprenticeship**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker Connect is offering the opportunity of a lifetime to 8 of South Africa's...

  • Sales Advisor

    4 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers - Act responsibly with work related resources in order to contribute to cost containment - Continuously assess own performance, seek timely and clear feedback and request...

  • Collections Advisor

    2 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description 1-3 years Call Centre Experience preferable in collections environment. Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions Carry out collections processes within...

  • Service and Sales Advisor

    1 month ago

    Randburg, South Africa FirstRand Full time

    Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. - Act responsibly with work related resources to contribute to cost containment. - Address customer needs in order to meet or exceed customer...

  • Collections Advisor

    2 weeks ago

    Randburg, South Africa FirstRand Bank Limited Full time

    Description 1-3 years Call Centre Experience preferable in collections environment. Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions Carry out collections processes within...

  • Sales Advisor-5

    4 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers - Act responsibly with work related resources in order to contribute to cost containment - Continuously assess own performance, seek timely and clear feedback and request...

  • Sales Advisor-1

    4 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers - Act responsibly with work related resources in order to contribute to cost containment - Continuously assess own performance, seek timely and clear feedback and request...

  • Sales Advisor-1

    5 days ago

    Randburg, South Africa FirstRand Bank Limited Full time

    Description To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers Act responsibly with work related resources in order to contribute to cost containment Continuously assess own performance, seek timely and clear feedback and request...

  • Monitoring Control Centre Operator

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...

  • Monitoring Control Centre Operator X4

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001119 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring Control...

  • Nurse Case Manager

    2 days ago

    Randburg, South Africa Africa and Worldwide Medical Assistance Company (PTY) Ltd Full time

    We are seeking a professional and experienced Nurse to join our team. The purpose of this role is to provide medical expertise and to contribute towards the successful delivery of the Company’s service output. The employee will do this by performing tasks and assuming responsibilities which may include hospital pre-authorization and claims, international...

  • Estate Manager

    5 months ago

    Randburg, South Africa THJ Consulting Full time

    Rand Park High School, a leading co-educational high school, based in Randburg, Gauteng, requires a full-time, live-in Estate Manager to lead and oversee all aspects of the School property’s upkeep, care, maintenance, security, health and safety and facilities management. Additionally, to maintain refurbishments and other building advancements in terms of...

  • Quality Assurance Coach

    4 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001184 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards...

  • 24 Hour Critical Service Manager

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001197 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg...

  • Internal Audit Manager

    2 days ago

    Randburg, South Africa FirstRand Bank Limited Full time

    Description Hello future Audit Manager FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and...

  • Reservations Manager

    4 months ago

    Randburg, South Africa HotelJobs.co.za Full time

    Award winning Lodge & Hotel Group based in Randburg is recruiting for a Reservations Manager. who will be responsible for overseeing and providing training to the reservations team, manage all reservations functions including SOPs for all properties, maintain and grow relationships with sales and preferred partners and make daily revenue decisions relevant...

  • Senior Hotel/lodge Reservationist

    4 months ago

    Randburg, South Africa Proactive Recruitment Full time

    A collection of 5-star luxury properties seeks a dynamic full-time Senior Reservationist to join their Central Reservations team. This is a hybrid role - with a minimum of three days per week in the office - based in Randpark, Randburg. The properties include Private Bush Lodges, Ocean Lodges, and a private Villa. **Requirements include**: - Minimum 4...

  • Merchant Operations Analyst, UBER Eats, South Africa

    3 months ago

    Randburg, South Africa Uber Full time

    **About the Role**: The Merchant Operations Analyst role is a unique opportunity to have a direct impact on the success of Uber Eats in South Africa. You will support the South African business and Merchant team by developing a deep, quantitative understanding of local market dynamics, building and nurturing relationships with key local stakeholders and...

Emergency Call Advisor x2

3 months ago

Randburg, Gauteng, South Africa Bield Housing and Care Full time

New - Emergency Call Advisors in Glasgow

If you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you

Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers. Bield Response24 are a small but very effective team who work proactively with a person-centred approach to every individual's needs.

The Role

You will be the first point of contact for our predominately older & vulnerable people calling into BR24 - Bield Housing and Care's 24hr Alarm Receiving Centre. Every call to BR24 is different, be that an emergency alarm activation, false call, or an emergency repair. BR24 operate days a year, 24 hours a day and each day will bring a new challenge. The role will require you to be confident to simultaneously provide reassurance to the customer whilst actively listening and using effective questioning to make an informed decision on how best to support the individual.

Hours in the BR24 team are arranged in shift patterns to ensure a 24-hour alarm response service is provided every day of the year. The shift patterns for the current vacancies are detailed below.

Hours of Work:

21 hours per week (average):

Week 1:

Monday, Thursday, Friday, 4.00 pm – 10.30 pm

Week 2:

Tuesday, Wednesday, Saturday, Sunday, 4.00 pm – 10.30 pm

21 hours per week (average):

Week 1:

Tuesday, Wednesday, Saturday, Sunday, 4.00 pm – 10.30 pm

Week 2:

Monday, Thursday, Friday, 4.00 pm – 10.30 pm

We also offer Casual Emergency Call Advisor positions within BR24 so if this would be of interest to you, please let us know in your application.

Our Benefits

We offer a competitive salary, reviewed annually, generous annual leave entitlement and enhanced pension scheme. We also pay the cost of Disclosure checks for employment opportunities.

Other benefits include:

Access to a health care benefit plan, credit union and cycle to work scheme

Occupational Sick Pay

Family Friendly Policies

Employee Assistance Programme

Full & comprehensive training will be provided, as well as supportive team and a buddy to help you deal with the many differing situations handled by the team daily.

About you

Successful Applicant will have:

A genuine passion for providing care and support to people

Strong, clear, and effective communication skills

Keyboard skills to capture information based on reason and outcome of call

Adaptable to change and new ways of working

The ability to empathise with people and build rapport in challenging situations

Be confident, resilient, and proactive

Please see the attached job pack for further details, including the full job description and person specification.

Interviews are expected to be held week commencing 1st July .

Your employment will start with a 3-week training period, followed by a 2-3 weeks of "buddy" shifts to support increase in confidence.

If you require this information in an alternative format, please contact us using the details above.

This post is exempt from the Rehabilitation of Offenders Act which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Standard Disclosure check with Disclosure Scotland.

Bield Housing & Care. Scottish Charity no. SC I Property Factor PF