Junior Operations Specialist
2 weeks ago
- Market Related
- Market Related
We are recruiting for a JUNIOR OPERATIONS SPECIALIST to join the operations team in a banking environment.
The incumbent is expected to deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
JOB DESCRIPTION:
***
Job Title:Junior Operations Specialist
Duration: 6 Month Contract - with either an extension or the opportunity to go into a permanent role
Work Location:
Johannesburg West
DUTIES AND RESPONSIBILITIES:
1.
Operations Support Required:
- Provide operations support against standard operating procedures.
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
- Compliance and
Risk Management:
Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
2.
Administrative Support Required:
2.1 Review Credit Bureau:
- Recon / reports monthly / weekly.
- Investigate exceptions and drive resolution.
- Fix and resubmit rejected accounts.
2.2 Execute Credit Balance Remediation:
- Listings: pll91; pll92 and new one being built by pl tech.
2.3 Clear Non-Disbursements:
- Listing pl93.
2.
4 Recon Robot Report in Morning:
- Ensure no journal failures.
- Fix any breaks which took place.
- Execute exception report.
2.5.1 Loan General Enquiries.
2.5.2 Document Retrieval.
3.
System access required:
- BTP: enquiries and journals.
- Salesforce: complaint management.
- BDP: enquiries and journals.
- Intranet / Internet.
QUALIFICATION, SKILLS, AND EXPERIENCE:
- Further Education and/or Training Certificate (FETC) in Business, Commerce and Management Studies.
COMPETENCIES:
- Business Improvement Orientation.
- Digital familiarity.
- Enabling team success.
- Openness to change.
- Operational administration.
- Product and/or Service Knowledge.
- Quality orientation.
PACKAGE & REMUNERATION:
- Will be agreed based on qualifications, applicable banking experience and previous earnings.
For more information please contact:
- Christine McEnderry
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