Current jobs related to CRM Manager - Cape Town, Western Cape - British American Tobacco

  • CRM Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    About the RoleWe are seeking a highly skilled CRM Data Analyst to join our team at takealot, a leading South African online retailer. As a key member of our Insights and CRM team, you will play a critical role in driving business growth through data-driven insights and strategic decision-making.Key ResponsibilitiesEvaluate the effectiveness of CRM campaigns...

  • CRM Data Analyst

    5 days ago

    Cape Town, Western Cape, South Africa takealot Full time

    About the RoleWe are seeking a highly skilled CRM Data Analyst to join our team at takealot, a leading South African online retailer. As a key member of our Insights and CRM team, you will play a critical role in driving business growth through data-driven decision making.Key ResponsibilitiesEvaluate the effectiveness of CRM campaigns across various...

  • CRM Manager

    1 week ago

    Cape Town, Western Cape, South Africa takealot Full time

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Takealot, a leading South African online retailer. As a CRM Manager, you will be responsible for designing and executing customer lifecycle strategies that drive customer acquisition, retention, and lifetime value.Key ResponsibilitiesDevelop and execute CRM strategies focused on...

  • CRM Solution Developer

    3 weeks ago

    Cape Town, Western Cape, South Africa DataFin Full time

    About DataFin:DataFin is a leading cloud-based CRM and Contact Centre solutions company in Southern Africa, dedicated to delivering innovative and effective solutions to businesses.Job Summary:We are seeking a highly skilled CRM Build Engineer to join our team as a CRM Solution Developer. As a key member of our development team, you will be responsible for...

  • CRM and Direct Marketing Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the Role:We are seeking a highly skilled and experienced CRM and Direct Marketing Manager to join our team at Mukuru. As a key member of our marketing department, you will play a crucial role in developing and implementing strategies to engage our customers directly and enhance their overall experience.Key Responsibilities:Customer Journey Mapping:...

  • Microsoft Dynamics CRM Developer

    2 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Job Summary:We are seeking a highly skilled and experienced Senior CRM Developer to join our team at iOCO. As a key member of our consultancy, you will be responsible for designing, implementing, and managing CRM solutions for our clients.Key Responsibilities:Participate in team and business meetings to discuss project requirements and progress.Develop and...

  • Enterprise CRM Implementation Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Job Summary:We are seeking a highly skilled and motivated Senior CRM Developer with ClikDimensions experience to join our team at iOCO. As a Senior CRM Developer, you will be responsible for designing, implementing, and managing CRM solutions at an enterprise level using Microsoft Dynamics CRM/Dynamics 365 V8.2.Key Responsibilities:Participate in team and...

  • CRM Systems Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency We are a diverse multi-brand organization operating in the finance and recruitment sectors. Our marketing division acts as an internal agency, delivering comprehensive marketing assistance across all our brands. Position Overview We are in search of a driven and detail-oriented professional to enhance our expanding marketing team. In...

  • CRM Systems Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency We are a diverse organization operating in the finance and recruitment sectors, with a strong presence in multiple regions. Our marketing division acts as an internal agency, delivering comprehensive marketing support across our various brands. Position Overview We are in search of a detail-oriented and proactive individual to...

  • CRM Systems Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency We are a diverse multi-brand organization operating in the finance and recruitment sectors. Our marketing division acts as an internal agency, delivering marketing assistance across all our brands. Position Overview We are in search of a detail-oriented and proactive individual to enhance our expanding marketing team. In this...

  • Microsoft Dynamics CRM Developer

    5 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Senior CRM Developer with ClikDimensions ExperienceWe're seeking a talented and motivated Senior CRM Developer with ClikDimensions experience to join our growing team at iOCO.The ideal candidate would need to be able to adapt to new technologies quickly and be willing to keep their skills and industry knowledge current.Key Responsibilities:Participate in...

  • CRM Marketing Strategist

    5 days ago

    Cape Town, Western Cape, South Africa Parvana Full time

    About Parvana:This forward-thinking property development brand aims to highlight the joys of urban living. Founded on the principles of design excellence, sustainability, and community enrichment, their developments boast beautiful and intuitively designed apartments situated in thriving neighbourhoods. As a team member, you'll actively contribute to...

  • Dynamics CRM Implementation Specialist

    6 days ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    About the RoleWe are seeking a highly skilled Dynamics CRM Consultant to join our team at Isilumko Staffing. As a key member of our team, you will be responsible for reviewing client business processes and re-engineering them to improve efficiency.The ideal candidate will have a strong understanding of Dynamics 365 and experience in implementing successful...

  • CRM & Direct Marketing Manager

    4 days ago

    Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Key Responsibilities:Customer Journey Mapping: Develop and implement customer journey maps to optimize direct marketing campaigns across all channels.Customer Segmentation: Apply sound knowledge of customer segmentation to drive customer growth strategies.Targeted Campaigns: Assign customer target files to deals and creative assets for personalized customer...

  • Senior CRM Developer with ClikDimensions Expertise

    3 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Job Summary:We are seeking a highly skilled and motivated Senior CRM Developer with ClikDimensions experience to join our team at iOCO. As a Senior CRM Developer, you will be responsible for designing, implementing, and managing CRM solutions at an enterprise level using Microsoft Dynamics CRM/D365.Key Responsibilities:Participate in team and business...

  • Microsoft Dynamics CRM Solutions Architect

    3 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Job Summary:We are seeking a highly skilled and motivated Senior CRM Developer with ClikDimensions experience to join our team at iOCO. As a Senior CRM Developer, you will be responsible for designing, implementing, and managing CRM solutions at an enterprise level using Microsoft Dynamics CRM/Dynamics 365 V8.2.Key Responsibilities:Participate in team and...

  • CRM Business Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

    IGrow Wealth Investments, a leading property investment company, is seeking a dynamic and forward-thinking CRM Business Analyst to join their team in Cape Town.**Requirements:**MatricA degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field3-5 years experience in a CRM Analyst role preferably in financial...

  • C# Application Development Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    About the RoleThe Recruitment Council is seeking an experienced C# Application Development Manager to lead the development of our CRM platform, a critical component of our business operations. As a senior developer, you will be responsible for overseeing the development efforts of both the CRM platform and its associated client-facing portals and mobile...

  • CRM Developer

    1 week ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    About the RoleWe're seeking a skilled CRM Developer to join our team at Ten Lifestyle Group. As a key member of our digital marketing team, you'll play a crucial role in creating engaging experiences for our members.Key ResponsibilitiesCollaborate with the Content team to plan and execute daily tasksDesign and build emails using HTML and CSSSegment and...

  • CRM & Sales Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled CRM & Sales Support Specialist to join our team at Nedbank. The successful candidate will be responsible for supporting the sales and service strategy of Nedbank Retail Sales.Key ResponsibilitiesContribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building...

CRM Manager

3 months ago

Cape Town, Western Cape, South Africa British American Tobacco Full time

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT SOUTH AFRICA
IS LOOKING FOR A CRM MANAGER TO JOIN OUR TEAM IN CAPE TOWN

SENIORITY LEVEL:
Management

FUNCTION:
Marketing

SALARY RANGE:
competitive salary package + excellent benefits + market leading bonus

LOCATION:
Cape Town, South Africa

ROLE POSITIONING AND OBJECTIVES


You will need to support the digital marketing transformation, through developing and driving a CRM Strategy that supports the overarching Marketing Strategy built on concrete consumer insights.


You will be responsible for supporting in the adapting of digital campaigns relevant for the respective consumer journeys, making sure that all regulations and business restrictions in the individual end markets are respected.


WHAT YOU WILL BE ACCOUNTABLE FOR

  • Defined CRM strategy for identified clusters per category.
  • Crafting CRM campaigns aimed at driving new and returning buyers, growing crosssell and upsell opportunities as well as preventing dormancy. This includes identifying relevant channels and key messaging
  • Segmentation and management of the customer database to ensure accurate targeting and communication
  • Identifying and putting in place journeys to drive conversions
  • Mapping out existing customer journeys as well as planning and setting up new lifecycle/triggered campaigns
  • Analysing data to derive insights into the customer base and formulate communication plans to drive desired behaviour. This includes liaising with the CRM, Performance teams
  • Deriving plans and strategies to encourage purchasing behaviour to improve lifetime value of customers.
  • Collaborate across functions and teams to achieve consistency throughout digital and direct marketing channels, completing activity with agility and pace
  • Working with the Design and Brand teams to build content that is relevant and on brand.
  • Ensuring that all communication is accurate and sent on time.
  • Reporting on the performance of communication with the intention of optimising communication and customer behaviour.
  • Developing and testing strategies and using the derived insights to develop more effective means of communicating with customers.
  • Working closely with the BI and engineering teams to ensure optimal CRM Platform setup and ongoing improvements.
  • Research new ways of communicating to customers
  • Making sure that CRM touchpoints contribute to a consistent and positive brand image and experience.
  • Support other customer facing departments with guidelines on customer engagement.
  • Ensure that all marketing data and systems are POPIA compliant.
  • Work with respective agency partners in order to define the approach for each channel
  • Stay uptodate with digital technology developments
  • Lead the consumer experience team, ensuring data insights being used to improve and adapt CRM initiatives.
  • Provide best practice methodologies and direction and to all stakeholders across the area
  • Research, plan, adapt and implement innovative and ground breaking digital and direct campaigns alongside agency partners to achieve growth across all channels

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- >3 year Marketing degree / diploma

  • Minimum 2 years' experience in digital marketing with a solid understanding of direct marketing communication and marketing automation, either on agency or client side
  • A consistent record in creating and delivering digital and direct marketing strategies across a spectrum of platforms and markets
  • At least 2 years' experience in CRM (preference will be given to individuals with Salesforce experience)
  • Solid knowledge with analytical tools including Google Analytics, Google Tag Manager and Google Optimize, Salesforce and SFMC
  • Experienced at utilizing data and analytics to build actionable insights (leading to better ROI)
  • Strong integrated marketing, communications and management skills including research, analytical skills, data, management and project management
  • Ability to manage complexity and coordinate across a number of departments while meeting tight deadlines
  • Ability to multitask under pressure
  • Strong storytelling and influencing skills.

WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building worldclass capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women's Day Best Practice winner
  • Seal Award winner one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER