Customer Relations Officer

2 weeks ago


South Africa Massmart Full time

Summary:

To actively drive profitable volume growth for the commercial department by selling the full basked across all division to achieve the set budgets.

Maintain and drive customer service excellence in a professional way with focus on servicing customers. Actively recruit new customers if the CRO base it not filled
FUNCTIONS /

RESPONSIBILITIES:
Driving to achieve Sales budgets and Margin budgets
Drive and excel in Customer Service
Deliver and excel on KPI and Measurements
Teamwork and Self Management
Execute on procedures and administration duties as per company expectations

Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position Diploma in Sales / Marketing
2 – 3 years' sales experience OR
Matric with 5 – 6 years sales experience
Competencies and Skills "Employment Equity Policy Requirements may be applicable" Selling skills
Excel in customers service
Communication Skills
Strong Administration Skills
Planning , Organizing and Control
Customer Service Experience and Orientation
Computer literacy in MS Word, Excel, PowerPoint and Outlook required.
Knowledge of Store process
Knowledge of SAP-Retail, SAP-BW and Back Office.
Advance Sales/ External Sales experience
Manage and Motivate staff member
Financial ability
Code 08 Driver license for a manual car
The position requires trust and honesty and that entails the handling of finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company's monetary resources such as its stock in trade or merchandise
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