Team Leader, Servicing

3 weeks ago


Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

Business Segment:
Personal & Private Banking

Location:
ZA, GP, Roodepoort, Ellis Street 4
To manage, and have oversight over the team, whilst delivering a superior customer service.

To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required.

To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory requirements, legislative requirements and where necessary creating new Process within an Operational environment, in terms of agreed human performance principles.

To provide a leading/best practice service and administrative operation for SBIB product portfolio.
To report on all activities within the respective environment.
Touse the Technologies available to bring in and make the area more efficient.
To ensure the area meets its targets, budgets and KRA's. Effective planning and monitoring of all operational requirements. Contribute to the overall achievement of the team and organisation goals and strategies. Ensure PI. Ops losses are minimised by creating awareness, carrying out rectification actions. Provide clear purpose and direction through daily/weekly connect sessions following the Connect Methodology. Adhere to the Standard Bank Performance management process and procedure. Ensurethat all operational issues are handled immediately to minimise the risk and minimise escalations. (Before the sunset)
Qualifications

Completed MatricFAIS – RE Exam (Mandatory)NQF 4 or 5 Qualification, recognized by the FSB; FAIS Qualification – 150 credits in respective long-term categories.

Experience 3 years' experience in the Long-Term / Short term / both Insurance Industry must be FAIS Compliant.3-4 YearsCall centre, client servicing, people management, report writing.


Please note:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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