Hotel Bookings and Service Clerk

2 weeks ago


Durban, KwaZulu-Natal, South Africa RJPersonnel Full time
2years

  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Fulfil any critical support as directed by Manager
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines

Qualifications and Experience:

  • Customer Service Experience in a fastpaced office environment (Travel Industry)
  • Good Microsoft skills (Word/Excel)
  • Extremely wellspoken (English)
  • A minimum of 1 year experience within the travel industry with ticketing and END experience
  • Amadeus or any other relevant GDS experience required
  • A postmatric diploma in Tourism / Travel will be a definite advantage and preferred
  • Ability to multitask and work under pressure
  • Well organized and attention to detail

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