Current jobs related to Customer Service Agent - Johannesburg, Gauteng - Profession Hub

  • Customer Service Representative

    4 days ago

    Johannesburg, Gauteng, South Africa People Dimension Full time

    Job DescriptionAs a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional customer service and technical support for our IT services and repair centre.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional manner.Provide accurate and concise information to...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking a talented and energetic individual to join our team as a Customer Service Agent in a dynamic inbound environment.The ideal candidate will possess excellent English communication skills, great customer service skills, and be adaptable and flexible.Additionally, the candidate should have a marketing qualification or experience, a clear criminal...

  • Customer Service Representative

    6 days ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Customer Service Agent Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at CallForce. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our airline clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Job Title: Support AgentAt Ferva Business Partners, we are seeking a highly skilled and customer-focused Support Agent to join our team. As a Support Agent, you will play a vital role in providing exceptional service and assistance to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Reception: Answer calls and emails from customers...

  • Customer Service Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentJob Summary:We are seeking a highly motivated and enthusiastic Call Centre Agent to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling inbound sales calls and providing excellent customer service to our clients.Key Responsibilities:Handle inbound sales calls and respond to...

  • Customer Service Representative

    15 hours ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Job Title: Support AgentAt Ferva Business Partners, we are seeking a highly skilled and customer-focused Support Agent to join our team. As a Support Agent, you will play a vital role in providing exceptional service and assistance to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Reception: Answer calls and emails...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Agent OpportunityWe are seeking a skilled Customer Service Agent to join our team at Isilumko Staffing. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.RequirementsMatriculation is a must.At least 4 years of experience in a Call Centre or Customer Service role is...

  • Customer Service Representative

    4 days ago

    Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time

    Job Title: Customer Care AgentWe are seeking a highly skilled and multilingual Customer Care Agent to join our team at Staff Solutions Recruitment.Key Responsibilities:Provide exceptional customer service to store customers, resolving queries and concerns in a timely and professional manner.Assist with marketing activities as needed, promoting products and...

  • Customer Service Representative

    15 hours ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Job Title: Support AgentJob Summary:Ferva Business Partners is seeking a highly skilled and customer-focused Support Agent to join our team. As a Support Agent, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Service:Respond to customer...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre Agent **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Agent. As a key member of our sales and support team, you will be responsible for delivering exceptional customer service and driving sales growth. **Key Responsibilities** * Provide excellent customer...

  • Customer Service Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentJob Summary:We are seeking a highly motivated and enthusiastic Call Centre Agent to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling inbound sales calls and providing excellent customer service to our clients.Key Responsibilities:Handle inbound sales calls and respond to...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    CallForce is seeking a dynamic and results-driven Call Center Agent to join our team. As a key member of our outbound sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building skills. **Responsibilities:** * Read from a scripted pitch to engage with...

  • Customer Service Representative

    6 days ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    We are seeking a skilled Customer Service Representative to join our team at CallForce. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Read from a scripted pitch to engage with customers and promote our products.Transfer warm leads to our USA-based...

  • Customer Service Representative

    6 days ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time

    Job Title: Support AgentJob Summary:Ferva Business Partners is seeking a highly skilled and customer-focused Support Agent to join our team. As a Support Agent, you will be responsible for providing exceptional service and assistance to our clients through effective communication and efficient problem-solving.Key Responsibilities:Reception:Respond to...

  • Customer Service Representative

    5 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Opportunity: Contact Centre AgentWe are seeking a skilled Contact Centre Agent to join our team at Isilumko Staffing. As a Contact Centre Agent, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Key Responsibilities:Provide timely and effective responses to customer inquiries via phone, email, or...

  • Customer Service Representative

    4 days ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    We are seeking a skilled Customer Service Representative to join our team at CallForce. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Read from a scripted pitch to engage with customers and promote our products.Transfer warm leads to our USA-based...

  • Customer Service Liaison

    6 days ago

    Johannesburg, Gauteng, South Africa Pillango Placements Full time

    Customer Service Agent OpportunityPillango Placements is seeking a skilled Customer Service Agent to join our team. As a key member of our logistics and supply chain management team, you will be responsible for liaising with clients regarding all queries.Key Responsibilities:Liaise with clients to resolve queries and provide excellent customer serviceWork...

  • Customer Service Representative

    1 day ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: Call Center AgentAt CallForce, we are seeking a highly motivated and results-driven Call Center Agent to join our team in Sunninghill. As a key member of our sales team, you will be responsible for generating leads and exceeding transfer targets.Key Responsibilities:Read from a scripted pitch to engage with potential clientsTransfer warm leads to...

  • Customer Service Representative

    5 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service and Marketing RoleWe are seeking a young, energetic, and analytical individual to join our international client's inbound environment as a Customer Service Agent.The ideal candidate will have a Marketing qualification or experience, a clear criminal record, and excellent English communication skills.Key responsibilities include:Providing...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our team at Recruitment Dynamix as a Call Centre Agent. As a key member of our sales team, you will be responsible for handling inbound calls and providing exceptional customer service to our clients.Key Responsibilities:Respond to customer...

Customer Service Agent

3 months ago

Johannesburg, Gauteng, South Africa Profession Hub Full time

Requirements:

  • Passed Grade 12 / Matric
  • Fluent in the English Language (Both Verbal & Written)
  • Proficient in Customer Relationship Management
  • Excellent computer knowledge of: MS Word, Excel and MS Outlook, LiveChat, Insight

Key Performance Areas:

  • Customer Service and Delivery
  • Ensuring accurate and ongoing product knowledge
  • Ensuring accurate understanding and adherence to Company policies, procedures, rules and regulations relating to customer services and delivery at all times
  • Taking and making of, without limitation, customer queries, welcome calls, verification calls, rejected deposits, lapsed players, proactive and follow up calls
  • Ensuring all customer queries are resolved according to standard operating procedures, Company instructions, terms and conditions and the like
  • Ensure effective follow up and resolution of queries through regular feedback, updates, escalations in accordance with Company procedure and rules and regulations
  • At all times ensure accurate understanding and analysis of player queries and ensure appropriate response is rendered
  • Demonstrates initiative in maintaining and improving the customer service ethic
  • Dealing with irate players and customers in a professional and accurate manner in resolving their queries and/or complaints only transferring to a Team Leader/ Supervisor as directed by the Company and as last resort
  • Client Retention (Sales and Targets)
  • Ensuring thorough understanding of all Company products, promotions, instructions, standard operating procedures, terms and conditions and the like
  • Outbound telephone calls to players
  • Ensures quality service to Players to ensure client retention
  • Recommends and actively sells Company products to clients/ Players during both inbound and outbound calls
  • Consistently and effectively cross brands casinos and casino products and promotions at every opportunity that arises
  • Recommends potential products or services to management by collecting player information and analyzing player needs
  • Prepares product or service reports by collecting and analyzing players' information
  • Contributes to team effort by accomplishing related results as needed
  • Does all things necessary to ensure that Company targets are always met
  • Consistently achieve all outbound targets and complete all outbound targets within the allocated shift
  • Engages in active sales campaigns as directed by the Company from time to time
  • Consistently achieve all outbound Campaign deadlines as set by Management from time to time
  • Data Management
  • Maintains Player records by updating account information on the systems as provided by the Company from time to time
  • Maintains all player notes and queries on information systems as provided and directed by the Company from time to time
  • Maintains and records all fraud and risk information as directed by the Company from time to time
  • Maintains, updates and generates all Company records and information as directed by the Company from time to time
  • General Administrative Duties
  • Preparing withdrawals by saving relevant information and updating player records
  • Performing prescribed administrative tasks
  • Performing prescribed risk and fraud tasks
  • Maintaining and updating all Player records and notes
  • Risk and Fraud
  • Properly and timeously escalating finance queries including without limitation delays in payments, saving or verification documents, properly updating records and cashin files according to Company procedure
  • Actions risk and fraud duties and attends to the latter according to Company Policy and procedure, including chargebacks, processor queries and withdrawals
  • Regularly monitor and check for fraudulent activity and report the same
  • Ensure that all fraudulent activity is identified during a shift
  • Teamwork and Communications
  • Proactively monitor and proactively engage with the team to achieve daily targets
  • Actively contribute to discussion points in team meetings and preshift meetings and general communication with management and team
  • Proactively communicate with Manager and team leader on all leave requests, intended absenteeism etc.
  • Ensure reporting for shift on time, at least 15 minutes before shift begins
  • Ability to work rotational shifts 24/7 (12 Hours night/ dayshift/ Weekends/ Public holidays)
  • Company Values
  • Ensure a proper Understanding of Company Mission, Vision and Values
  • Always act in accordance with and uphold Company values

Key Competencies to Succeed

  • Coordination
  • Idea Generation
  • Listening
  • Multitask
  • Scheduling own work activities
  • Time keeping
  • Computer
  • Decision Making
  • English
  • Information gathering
  • Literacy
  • Negotiation
  • Problem Solving
  • Reading comprehension
  • Risk Analysis
  • Typing

Benefits:

  • Life Insurance
  • Percentage of gym membership paid
  • Medical aid