Senior Customer Technical Services Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa Mastercard Full time
Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Customer Technical Services Analyst - SA On Soil

Overview

Be the lead support for the SA On Soil project kicking off 1st Oct 202- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard

  • Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
  • Builds longterm customer relationships and ensures timely response and resolution of issues

Responsibilities:

  • Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires
  • Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures
  • Leads mediumsized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services within a particular discipline
  • Provides guidance to less experienced team members
Experiences

  • Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries
  • Experience implementing process improvements according to standard procedures
  • Experience serving as the goto person for delivering high quality technical resolutions in a timely manner
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


  • Johannesburg, Gauteng, South Africa Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technical Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full time

    Job Description:The main purpose of this role is to drive the RPP Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure technical requirements and build specifications align to business requirements. Understand RPP messaging and provide consultation on design, development and maintenance of system using...


  • Johannesburg, Gauteng, South Africa Sydsen Full time

    A Software Development Company based inJhb North (Fourways) is urgently looking for aSenior Technical Analyst to join their growing team.Responsibilities: Comprehensively understand the functional and technical capabilities of the systems in your area of expertise. Assist with the analysis, documentation, and maintenance of the functional and technical...


  • Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Supports field teams with technical supportMonitoring all technical requests receivedAcknowledge of technical request from customer or Supporting structuresTroubleshoot technical issuesDiagnose and assist with technical issueResolve technical issue or refer to service delivery agent and service coordinator for further assistanceUpdating customersSending...


  • Johannesburg, Gauteng, South Africa Ntiyiso Consulting Group Full time

    Multiple Openings in Customer Education & ServicesDo you have a passion for empowering others and building lasting customer relationships?We're seeking talented individuals for our Customer Education and Services roleThe Roles:- Engagement Manager (7+ yrs exp)_Lead our customer education and services team, develop strategic initiatives, and ensure...


  • Johannesburg, Gauteng, South Africa Ioco Full time

    We are seeking a Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your role is to provide professional advice and support on systems and services to clients across various markets and services, including specialized assistance related to trading, post-trade operations, and market data systems.What you'll do:...


  • Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

  • Technical Scheduler

    2 weeks ago


    Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Technical Schedular;Supports field teams with technical supportMonitoring all technical requests receivedAcknowledge of technical request from customer or Supporting structuresTroubleshoot technical issuesDiagnose and assist with technical issueResolve technical issue or refer to service delivery agent and service coordinator for further assistanceUpdating...


  • Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:This role is a Senior Analyst GCC member of the TransUnion Global Threat Detection Service Operations team, which includes TDS/SOC analysts, incident handlers as well as folks responsible for red teaming, intelligence analysis, and technical threat researchers. This role will focus on proactive...


  • Johannesburg, Gauteng, South Africa Baker McKenzie Full time

    Role Purpose***The purpose of the Senior Analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Global Service Desk....


  • Johannesburg, Gauteng, South Africa Equinix Full time

    Technical Deployment Senior Analyst Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...


  • Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, JHB - Northern Suburbs R550,000 CTC Annually Cost To Company (Market related)The Senior Service Desk Analysts are responsible for the day to day 'business as usual' operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company.Qualifications: A...


  • Johannesburg, Gauteng, South Africa Network Contracting Full time

    3 Month contract role for top tier leading company within the financial services sector with a well-established footprint, requires the services of highly skilled and seasoned Senior Business Analyst. Hybrid working model followed 2 days at office 3 days remotely per week. The successful candidate will be responsible for, but not limited to, the...


  • Johannesburg, Gauteng, South Africa Jsm Business Services And Recruitment Full time

    These jobs were popular with other job seekers MDT Foods cc t/a MDT Technical Placements MDT Foods cc t/a MDT Technical Placements Our client a leading manufacturer and supplier of packaging machinery and equipment to the food and beverage industries are looking to employ an experienced, hard-working and capable artisan in the role of Senior Service...


  • Johannesburg, Gauteng, South Africa Baker McKenzie Full time

    Role purposeThe purpose of the Senior Analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem...

  • Customer Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Customer Analyst Contractor JHB003170 Marketing Gauteng, JHB Northern Suburbs Monthly Basic Salary (Market related, Negotiable) Customer Analyst to support the sales team by providing insights and working on data analysis Exciting opportunity for a Customer Analyst (6 Months Contract) with one of our FMCG clients.Requirements: 5+ years of relevant...

  • Senior System Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Energy At Work Full time

    Unlock Your Potential as a **Senior Systems Business Analyst** in the Financial Industry. Are you a problem-solving wizard with a passion for transforming business processes? Join our client's dynamic team as a Senior Systems Business Analyst and help shape the future of finance. What You'll Do: Collaborate with stakeholders to understand business needs and...

  • Technical Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa BankservAfrica Full time

    This details all the information about the job posting. Share this job as a link in your status update to LinkedIn.Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include...

  • Technical Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa BankservAfrica Full time

    Job Title- Technical Analyst- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- IT Development- Job Type- Permanent- DescriptionPURPOSEThe main purpose of this role is to drive the Modernisation Technical Analysis activities between BSA, Industry Participants and Offshore delivery teams and ensure technical...


  • Johannesburg, Gauteng, South Africa IQbusiness South Africa Full time

    IQbusiness is a leading management consulting firm. Our Innovative Analysis Team is seeking and experienced Senior Systems Analyst with a strong background in technical analysis and a proven track record in delivering successful projects within the Financial Services sector.The Senior Systems Analyst will be responsible for leading the analysis, design, and...