Guest Service Officer

2 weeks ago

Cape Town, Western Cape, South Africa Portside Consulting Full time
The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction dispositionis mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor always. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities
to add value to job accomplishments.

QUALIFICATIONS

  • Minimum hiring, language and physical requirements to perform the job._

Hiring Requirements:

  • Minimum twoyears experience in a customer contact position within the hotel field or related industry.
  • Minimum oneyear cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Completion of high school or basic education equivalency preferred.
  • Must have Valid SA passport

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Valid Passport

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