Junior Desktop Support Analyst
2 weeks ago
We're your dream technical team
- You'll join a passionate and talented team in an innovative IT company. _We are currently recruiting for an internal Junior Desktop Support Analyst to join our team. You will work with our techsavvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You'll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative. Daytoday activities will revolve around resolution of technical issues, utilizing Zendesk for case management. In addition, there will be project work to assist with upgrades, rollouts, procurement, office moves, and daily systems checks.
- 1st/2nd Line Support
- Work spilt (80% case management 20% project)
- First contact for IT support
- Assistance with Project related work
- Assist with office moves and other facilities tasks.
- Support procurement activities
- Maintain IT inventory and asset registry.
- Ability to be proactive and highlight improvements with service/systems.
- Respond to management tasks set.
- Escalation of issues, with correct information
- Onboarding/Offboarding of new staff and leavers
- Induction of new starters
- Test and submit feedback depending on requirements.
- Post incident review & feedback
- Open communications with peers and team
Documentation
- Knowledgebase
- Ensure SLA and KPI are adhered to.
- Basic understanding of automation technologies
What we bring
- We are Mimecasters. And we are alive with purpose._
And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.
That's The Mimecast Way.DEI Statement
Cybersecurity is a community effort.
That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.
-
Desktop Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa MECS Africa Full timeSouth Africa, Gauteng - Jhb Eastern SuburbsOur leading Heavy Equipment Manufacturing client is currently recruiting for a Desktop Support Analyst to provide technical support including maintenance, installations, testing of equipment, commissioning and fault finding as well as to provide general IT support.Minimum Qualifications and Experience Grade 12...
-
Junior Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs R R Monthly Basic SalaryRole: IT Desktop Support Technician onsiteA leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team.If you want to learn and grow, this is the company for youRole:You will be on-site at a client: Logging tickets, troubleshooting...
-
Junior Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs R R Monthly Basic SalaryIT Desktop Support Technician- (on-site)A leading IT Managed Services company is looking for an energetic and dynamic IT Support Technician to join their fabulous teamIf you want growth and development, this is the company for youRole:You will be on-site at a client: Logging tickets, troubleshooting...
-
Junior Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search Full timeRole:You will be on-site at a client: Logging tickets, troubleshooting (password reset to resolving back up failures etc, VPN issues) all while adhering to their SLA.In addition, you will be involve in Active Directory, supporting Microsoft Office, Office365 products, MS Office, Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers...
-
IT Desktop Support
2 weeks ago
Johannesburg, Gauteng, South Africa IntelliStaff Full timeArea:Johanesburg/ RandburgREQUIREMENTSKnowledge and Skills- Excellent knowledge on laptops and servers hardware and software:- Hands-on hardware troubleshooting experience:- Extensive equipment support experience:- Working technical knowledge of current protocols, operating systems, and:- Experience in monitoring day to day computer performance:- ...
-
Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full timeNorth Riding; Johannesburg, Gauteng - Information TechnologyDesktop Support Technician (JB3025)North Riding, Johannesburg (Office Based)R R18 000 CTC per monthDuration: 12-month ContractApplication closing date: 21 April 2023Outsourced IT support provider requires an experienced Desktop Support Technician.You will be working with team members based globally...
-
Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeDesktop Support Technician page is loaded Desktop Support Technician Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R13524 Job DescriptionHello Future Desktop Support TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly...
-
IT Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs R R Monthly Cost To CompanyRole: IT Desktop Support Technician - OnsiteLocation: JohannesburgA leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team.If you want to learn and grow, this is the company for youRole:You will be on-site at a client: Logging...
-
Desktop and Av Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Dimension Data Full timeAs a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You'll ensure that all of the systems in use by our clients are working properly and are regularly updated. Must have Desktop Support and Audio Visual Support experience.**Requirements Provide customer facing support and assistance to endusers Must...
-
IT Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search Full timeRole:You will be on-site at a client: Logging tickets, troubleshooting (password reset to resolving back up failures etc, VPN issues) all while adhering to their SLA.In addition, you will be involve in Active Directory, supporting Microsoft Office, Office365 products, MS Office, Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers...
-
Senior Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Disruptive IT Full timeThis is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...
-
Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeQualifications:BSs degree in Information Technology, Computer Science or relevant fieldProven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help Desk Technician or similar roleAbility to diagnose and troubleshoot basic technical issuesGeneral networking TCP/IP, DHCP, DNS (CompTIA...
-
Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Pink Elephant Full timeMAIN RESPONSIBILITIES: Log incidents and follow through to resolution Manage incoming calls according to SLA specifications and escalation procedure Implement and Maintain Hardware and Software Standards Troubleshooting and resolving Hardware or Software issues Implement Corrective Measures that is within IT Operators scope of work Deployment and...
-
Desktop Support Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Performer Recruitment Full timeIntroductionOur client who is a MSP based in Rivonia is looking for a Desktop Support Agent. The Desktop Support Agent will be responsible for technical implementation activities which include installations, O365 licencing/provisioning, and PBX licence/extension assignments and renewal of all client domains for clients as required. This to ensure that end...
-
Desktop Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Tower Group Full timeDesktop Support Technician required for a 3 to 4 month contract for a client in their IT Department.2 years + experience required as well as experience with working with internal and external clients with regards to their IT queries.Qualifications and Certificates: Matric Information Technology Diploma Certified in Computer EngineeringMCSE: Core...
-
Junior IT Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThe Group Internal Infrastructure team are responsible for the day to day management of the IT Infrastructure, User administration, Support of the Infrastructure and desktop environments. This role will be based in the Johannesburg office but providing Support to all European offices.Key Responsibilities: Providing Internal Desktop/Network/Application...
-
Remote Desktop Support
2 weeks ago
Johannesburg, Gauteng, South Africa Disruptive IT Full timeRole DescriptionQualifications Experience with Technical Support and Troubleshooting Desktop computer maintenance and Help Desk Support experience Excellent customer support skills Strong analytical and problemsolving skills Detailoriented and ability to multitask Excellent written and verbal communication skills A degree in a relevant technical field is a...
-
Junior System Operations Support Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeKey purpose:We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team.The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...
-
Junior IT Support
2 weeks ago
Johannesburg, Gauteng, South Africa Helen Wilson Recruitment Full timeCTC: R15 000 plus fixed contribution to medical aid (200k neg)AA/EE: Not requiredType: On-site and 3-year fixed contract***Non-negotiables for consideration: Min 3 years' experience and MAX 8 years' experience handling ITrelated issues- Corporate environment experience essential- Tertiary qualification in IT, Computer Science, or a related field Strong...
-
IT/Desktop support/Website/Customer interfacing
2 weeks ago
Johannesburg, Gauteng, South Africa People Dimension Full timeMinimum Requirements:o IT Diplomao Website knowledgeo Email/Desktop etc supporto PABXo Fibreo Customer interfacing (Facebook, website, emails)