![Lesedi](https://media.trabajo.org/img/noimg.jpg)
Junior Ict Technician
2 weeks ago
Purpose of the role
To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)
KEY PERFORMANCE AREAS (All sites)
- Attend ServiceDesk calls and close in SLA timeframe
- Laptop/Desktop (Specification, Procure, Distribute, Support)
- Manage and maintain all Meeting rooms, video conferencing (not limited)
- Assist with maintenance of local network cabling
- Assist with VoIP system support
- Assist with All printers/Plotters toner maintenance.
- Assist with Cloud support to endusers (i.e. Office 365, Code Two)
- Setup and Maintenance of procedures, guides, and SOPs as required.
- Assist with Wi-Fi AP and controller companywide
- SQL database
- Initiate and liaise with 3rd party vendors for hardware and software support.
- Assist the ICT Management with Site initiation and planning.
- Monthly reporting and feedback
- Providing enduser training and induction.
- Assist with cellphone updates and phone setups
- Ensure ICT Training is kept current to ensure optimized support to business.
- Comply with IT support scheduled timeframe
Qualifications and Experience
- 1 year IT Diploma or relevant IT certification
- CompTIA certified
- A+, Network + (Advantage)
- 1 full year working experience.
Experience:
- Entry Level Servicedesk/Helpdesk and Application Support
- Entry Level VoIP, Printer, Network, Server Support
- Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
- Adobe Acrobat
- Multifunctional Printer support and vendor management
- VoIP systems
- Cloud services (Advantage)
- Office 365 Application support (Word, Excel, PowerPoint, Teams, OneDrive)
- Entry level Office Administration (MS Teams, SharePoint, OneDrive, Exchange)
Competencies
Technical:
- intermediate Laptop/Desktop Support
- Intermediate Printer Support
- Intermediate Network Support
- Intermediate Server Support
- Intermediate VoIP Support
- Intermediate ERP Support
- Intermediate Application Support
- Intermediate Mobility Support
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