Client Service/project Manager: Brand Consultancy

2 weeks ago

Cape Town, Western Cape, South Africa Viv Gordon Placements Full time

Responsibilities:

General

  • Work closely with clients, proactively managing material, deadlines, and performance
  • Work closely with studio, external collaborators, and project managers to produce your work
  • Working with the campaign management team to oversee the implementation of the strategy and plan ensuring that all elements are included to maintain a smooth running of a campaign
  • Actively manage the relationship with the client and find ways to grow existing accounts
  • Stay abreast of current industry trends and technology
  • Schedule and attend meetings with clients and studio
  • Create and participate in the development of campaigns, strategies and emarketing plans that will give our clients competitive edge
  • Effective management of campaign managers/buyers
  • Manage campaign objectives and continuously make recommendations to ensure campaign goals are met
  • Review analytics and metrics, provide reporting to clients
  • Compile and supply daily, weekly, and monthly campaign reports for clients
  • Lead meetings and deliver presentations
  • Define project scope, goals, and deliverables in collaboration with a project team
  • Prepare the necessary and relevant documentation to ensure a successful project
  • Organise and lead your project team
  • Build strong relationships with our team ensuring campaigns are integrated and holistic
  • Managing and overseeing the financial media budget ensuring campaigns/suppliers/media owners are delivering on time and within budget
  • Ensuring campaigns are reaching or exceeding client's expectations regarding performance
  • Prepare project proposals, quotes, timelines and assign resources
  • Set, track, and report the progress of jobs using appropriate project management tools
  • Identify risks and effectively mitigate these with stakeholders
  • Manage project dependencies and workstream
  • Communicate expectations, risks, issues, and progress on job
  • Negotiate with departments to source the right skills and resources for the job
  • Review, test and approve the final delivery of your project
  • Compile clear briefs to external collaborators
  • Compile accurate cost estimates
  • Compile accurate briefs for external and internal resources to deliver on projects
  • Assist director in driving sales.
Digital

  • Understanding of SEO, affiliate marketing, Google AdWords, Google Analytics, PPC, Paid Media
  • Understanding of business marketing indicators
  • Experience in highly competitive niches is advantageous online stores, aggregator sites
  • Digital content
  • Digital marketing
  • Marketing.
Strategy

  • Combining understanding of clients' businesses and Digital/TTL marketing environment, to refine thinkthrough strategies that address key marketing challenges and deliver value
  • Pursuing innovative solutions and ideas for clients.
Client & Agency Relationship Management

  • Building and maintaining close client relationships with key clients
  • Fostering integration across agency disciplines to ensure cohesive delivery on projects
  • Advocating our mission, culture, confidentiality, standards etc.
  • Supporting the team in managing inbound and outbound marketing efforts
  • Acting as point of escalation for clients
  • Growing business organically through client retention, understanding client business challenges and objectives and defining goals for new business development.
Project Management

  • Overseeing team workflow to ensure client requirements are met and of a high quality
  • Meet with clients and develop accurate briefs to their objectives
  • Compile project approach document and timelines and calendars
  • Coordination of campaigns
  • Scope additional resources required and source potential resources for project
  • Manage workflow and obtain relevant client approvals along the way
  • Supervising team for marketing campaign planning
  • Monitoring projects and writing client reports of delivery status
  • Maintain client and partner relationships
  • Presenting work when required
  • Leading the briefing process to ensure work is delivered accurately and timeously
  • Quality check on all work from suppliers before sending to clients.
Financial Management

  • Managing client portfolios with regular reporting to MD
  • Handling budgets, management of cashflow and forecasting for the business, invoicing clients
  • Follow up on all outstanding payments for all departments
  • Management and account reporting for supplier payments
  • Manage partner and supplier negotiations
  • Effectively costing projects and presenting CEs to client
  • Effectively managing associated financial processes.
Marketing Focus

  • Driving new business through existing clients and new business pitches
  • Creation, development, and management of effective marketing strategies and plans in support of the overall Company strategy in response to client's overall objectives
  • Working with the campaign management team to oversee the implementation of the strategy and plan ensuring that all elements are included to maintain a smooth running

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Job DescriptionNedgroup Investments: is a renowned global investment firm expanding its footprint in Europe. A part of Nedbank Group Ltd, Nedgroup Investments collaborates with top fund managers to ensure consistent long-term outperformance for clients. The focus is on delivering a superior investment experience.We're seeking a dynamic and articulate Client...

  • Brand Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Performer Recruitment Full time

    IntroductionResponsibilities:Brand Strategies Understand the South African market, the principal's brand strategies and the essence of the brands Develop creative, practical, achievable marketing strategies Set clear, achievable, effective brand objectives aligned with the brand plans Translate strategies into action plans/tactics that can be implemented to...

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Job Classification Job Family Sales and Service Career Stream Sales Leadership Pipeline Manage Self: Technical (MST)Job Purpose- Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is...

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Client Services Consultant Location: Cape Town, Western Cape Closing Date 07 March 2024 Career Stream Sales Leadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a clientcentric bankResponsibilities: Build...

  • Client Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ditto Hire Full time

    Ditto Hire / Ditto Jobs is looking for a Client Service Manager to constantly reshape the way we create value in our partnerships with top-tier brands and companies. We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love,...

  • Client Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Design Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Inhouse Brand Architects Full time

    Experienced Design Project Manager Required;Must have 3-5 years' experience;Must have solid knowledge of site works and the process of construction;Project Management: Demonstrate experience in managing interior design projects from inception to completion. Proficiency in project planning, scheduling, and budgeting. Ability to create and manage project...

  • Client Service Consultant Operations: Maintenance

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Omega HR Solutions Full time

    My client, a leader in the education industry, has a vibey, high-volume, incoming call centre and requires a dynamic, dedicated and sparkling client service consultant to join their existing team.Your communication abilities, the way you can resolve issues and your zest for life will be the skills that will excite themIn terms of qualifications, they require...

  • Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Project Management Connection Full time

    Main Purpose of the JobThe management of projects to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.Role Responsibilities Coordinate and integrate activities across multiple functional lines Ensure timely and effective communication with the project team...

  • Brand Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Geotech Full time

    These jobs were popular with other job seekers GEOTECH Brand Manager - Woodstock Cape Town Be an early applicant Woodstock Permanent Full Time Published: 12 hours ago Non EE/AA Easy apply IntroductionOur client in the FMCG sector (manufacturing) is seeking a Brand Manager. Duties & Responsibilities Responsible for the coordinating and execution of brand...

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job ResponsibilitiesClient Engagement:Respond to client needs by offering the right service and solution.Build client trust by applying your expertise and experience to do good for your client.Educate clients and potential clients on how to subscribe and service their account.Treat clients with respect, build trust, show care and humility in all client...

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    Who we are? Sanlam Investment Group: The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous. Through our vast in-house expertise and strategic partner networks, we can access all asset classes across the globe, private and public, actively...

  • Brand Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Integration Full time

    BRAND MANAGEROur Client is a market leader in the liquor industry. Their Brands are household names through the dedication of their committed marketing team.ROLE OVERVIEWIn consultation with the Portfolio Manager, the Brand Manager is accountable for the development of the brand strategy within a broader portfolio. Commercially, the Brand Manager is equally...

  • Client Service Administrator: Learnership

    2 weeks ago

    Cape Town, Western Cape, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewardsprogramme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what...

  • Client Services Project Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Omega HR Solutions Full time

    My client is on the lookout for go-getters, the dreamers, and the doers. Ready to roll up your sleeves and join a place where they value fun as much as they value hard work? Then read on.What are we looking for?We are looking for someone with the following experience, qualifications and /or skillsets:A relevant formal qualification (In either Call Centre,...

  • Client Services Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Mindworx Consulting Full time

    Job Responsibilities:Provide client services to investors via various communication channelsProviding technical support in terms of Collective Investment Schemes and retirement productsAdhere to the daily schedule to ensure that targets are met by following the work planFollow their processes and values such as honesty; integrity; accountability; respect and...

  • Client Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Formula D Full time

    The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client's needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of...

  • Client Service Consultants

    2 weeks ago

    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    Client Service ConsultantWho is IDMAre you looking to use your newly earned qualification not only in the finance sector but also to add meaning and purpose to your career? If so, IDM is the place to be.The work we do and the way we do it make a real, lasting difference to the lives of those we reach.As an award-winning industry leader in financial advice...

  • Client Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa CYBER FINANCE Full time

    Subject/ post title: Client Service Consultant / Social MarketerAbout Cyber Finance:We specialize in a range of effective debt solutions to help those who are struggling with debt to find a solution that suits their unique situation and helps them achieve financial freedom.The Cyber Finance office is based in the picturesque Tyger Waterfront in Cape Town and...