Client Services Project Lead

2 weeks ago


Cape Town, Western Cape, South Africa Omega HR Solutions Full time
My client is on the lookout for go-getters, the dreamers, and the doers.

Ready to roll up your sleeves and join a place where they value fun as much as they value hard work? Then read on.


What are we looking for?
We are looking for someone with the following experience, qualifications and /or skillsets:

  • A relevant formal qualification (In either Call Centre, Customer Service, Marketing and or Administration)
  • BI reporting experience
  • Technical knowledge of Client Service systems
  • Proven experience in call centre operations, marketing or similar
  • At least 2 years experience in a supervisory or management role in a call centre environment

The overall purpose of this position is to

  • To provide operational and data analysis and reporting support to the HOD.
  • To provide ongoing systems and customer service/call centre training to new and existing consultants.
  • To ensure that straightforward and/or complex calls/contacts/queries are handled effectively, ensuring quality of service which totally exceeds client expectations and drive learner enrolment and retention.
  • Responsible for active engagement with existing and new clients, focusing strongly on recruitment/retention leads and/or queries with speed, simplicity, and trust.
  • Provide ongoing development plans for Dynamics 365 in line with customer service division.
  • Managing SLA's and processes.
  • Drive innovation.
A detailed job description will be concluded with the successful person.

Are you ready for a new challenge in your career?
  • Project Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Quick Project Management Services Full time

    JOB DESCRIPTIONPROJECT MANAGERJob SummaryThe Project Manager coordinates project management duties. The PM coordinates internal and external resources and/or vendors for the flawless execution of projects. The PM oversees and performs administrative functions concerned with a project. This may include calling clients, partners, and vendors; making...


  • Cape Town, Western Cape, South Africa Formula D Full time

    The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client's needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of...

  • Project Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Project Management Connection Full time

    Main Purpose of the JobThe management of projects to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.Role Responsibilities Coordinate and integrate activities across multiple functional lines Ensure timely and effective communication with the project team...

  • Client Service Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa SFG Engineering Services Full time

    The purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration.Duties and responsibilities: Ensure open communication between company and customer Liaise with client regarding queries or other job related enquiries Distribution of enquiries to various branches Liaise with technical & sales...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Requirements: This role leads, manage and control the implementation and deployment of the requirements for different Legacy Applications that will be retained and integrated with the Global Template to deliver a complete functional solution across the endtoend business process. The role needs to effectively manage the full implementation lifecycle for all...

  • Senior Client Service

    2 weeks ago


    Cape Town, Western Cape, South Africa Arora Online Full time

    Purpose:As a senior client service and project manager, you will oversee project management across multiple client projects, managing client relationships and becoming a strategic partner to clients. You will support the operations and project director in enhancing operational efficiency and will be responsible for client reporting.Responsibilities:Manage...

  • Project Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Root Platform Full time

    We're a fast-growing tech startup building global infrastructure that powers the future of insurance. We're looking for a Technical Project Lead to guide clients through rapid, robust implementations on the Root platform. Your goal is to ensure that clients have effective, accurate, error-free and swift product launches, and work closely with our Solutions...


  • Cape Town, Western Cape, South Africa Scatec Full time

    Overview: Want to join an innovative player in renewable energy that is rapidly growing in Africa? Since it was established in 2019 as part of renewable energy frontrunner Release by Scatec has been developing and deploying a unique, flexible leasing solution of pre-assembled and modular solar and battery equipment for the mining and utilities market....


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Main Purpose:The Technical Project Manager is responsible for the delivery of high-quality technical solutions for a deployment project in South Africa/Western Cape. This role will coordinate the technical project activities for these functional streams starting from pursuit/estimation to deployment/Hypercare and liaise with the other project streams to...


  • Cape Town, Western Cape, South Africa Viv Gordon Placements Full time

    Responsibilities:General Work closely with clients, proactively managing material, deadlines, and performance Work closely with studio, external collaborators, and project managers to produce your work Working with the campaign management team to oversee the implementation of the strategy and plan ensuring that all elements are included to maintain a smooth...


  • Cape Town, Western Cape, South Africa Pure Placements on behalf of client Full time

    Title: Hunter Telesales/Lead Generation SpecialistLocation: Woodstock Cape TownSalary R10 000 pm + CommissionJob Description:We are seeking a highly motivated and results-driven individual to join our client's team as a Hunter Telesales/Lead Generation Specialist. As an industry leader within the digital printing space, our client offers a comprehensive...


  • Cape Town, Western Cape, South Africa Digitas Full time

    Company DescriptionAbout DigitasJob Description:Our Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology.To help with this, we're looking for an...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Main Purpose: The Test Manager PGT SSA will be responsible for the delivery for all test types and phases for the SSA deployment. This is a key leadership role that partners with the PMO, testing and nontesting vendor leads, technology teams, process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the role is...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    About:Project Management Administrator to support the company's business area with security related projects. Experience with the PPO tool is a strong requirement.Responsibilities: Responsible for the provision of support and guidance on project management processes, procedures, tools and techniques to programme managers, project managers and their teams....

  • Project Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Mass Staffing Projects Full time

    A smart water treatment solutions company based in Cape Town is looking to hire a Project Lead to work in their Engineering Department.QUALIFICATIONS:National Senior CertificateMechanical Engineering Qualification or equivalentEXPERIENCE:5 Years' Experience in the Water Treatment Products and Services offered by the Company;Understanding of Water Treatment...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Requirements:Undergraduate degree preferable in Mechanical Engineering or similar field.Postgraduate studies advantageous.Minimum 5 years of experience in engineering design and construction management.HVAC experience advantageous.Professional Registration (PrENG, PrTech, etc.) advantageous.Duties:Act as a technical lead within the company's engineering...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Introduction:Provide Project execution leadership of projects across the IT portfolio. This will require providing frameworks and direction to multiple projects and project team members, primarily across the IT organisation. The incumbent will be responsible for ensuring that the projects are planned and implemented in a structured manner to maximise benefit...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Requirements:Financial Administration: Update the project budget and execute monthly cost & projection reporting Manage account payments for various vendors Capture Purchase Orders and invoices and resolve and follow up on budget queries Coordinate PPO time capturing by ensuring that all relevant resources has booked their monthly time on PPO before monthend...


  • Cape Town, Western Cape, South Africa Project Management Connection Full time

    Job Description:The Business Change Execution team is looking for an experienced, dynamic, and agile Senior Project Manager to join their team. The unit is a significant customer-facing business segment in the company focused on becoming customers' most trusted financial partner, assisting them in achieving their lifetime goals. Their goal is to provide...


  • Cape Town, Western Cape, South Africa FirstRand Full time

    Job Description Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions Manage existing clients and grow portfolio through making contact and generating leads Manage the growth of active customer Account Base to...