Customer Care Specialist

1 week ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day will Look Like:


You'll be based in the Southern Suburbs of Cape Town, working on a campaign that involves inbound and outbound collections, handling back-office tasks, and addressing general inquiries.

As someone dedicated to delivering exceptional customer service, you'll uphold a culture of resolving issues on the first contact, escalating when necessary.

Using your expertise, you'll efficiently manage customer queries with a focus on customer satisfaction. Each interaction will reflect your commitment to compassion and understanding, ensuring every customer feels valued. Your role will involve responding to calls promptly and professionally, following campaign guidelines and utilizing specified scripts and systems.

You'll report to a Team Manager who, like many of our managers, started as an advisor, offering firsthand support and mentorship.

Success in this role means meeting or exceeding various Key Performance Indicators (KPIs) and targets, both individually and as part of a team.

If you're passionate about customer service and ready to excel in a dynamic environment where your skills are valued and developed, we encourage you to join our team

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:


Are you someone who thrives on providing outstanding customer service? Do you hold a Grade 12 certificate and have 1 year experience working in an international telecommunications or utilities contact center? If so, we have an exciting opportunity for you At our company, we value exceptional communication skills—both written and verbal.

You'll find yourself adapting your communication style to meet the unique needs of each customer. Your ability to actively listen and resolve inquiries will create memorable experiences for our customers. You're not just a problem solver; you're someone who genuinely enjoys helping others navigate challenges.

Your confidence in handling customer queries and disputes shines through, supported by your natural curiosity and knack for finding solutions.

Whether you're working independently or collaborating with a team, you embrace change and are always striving to exceed expectations. We provide comprehensive training and ongoing coaching to support your growth throughout your career.

We're looking for individuals who are eager to learn and eager to succeed—people who are ready to make a difference.

If this sounds like you, we can't wait to welcome you aboard

What being part of the Sigma Family means for you:

Join our vibrant team in the heart of Southern Suburbs, Cape Town, where we champion exceptional customer service.

Embrace a role that blends inbound and outbound collections with expert back-office support, ensuring every interaction reflects our commitment to first-time resolutions and customer-centric care.


What being a part of the Sigma Family means for you
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.


The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

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