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Consumer Care Specialist Turkish/english Speaking

3 months ago

Cape Town, Western Cape, South Africa Kenvue Full time

Consumer Care Specialist Turkish/English Speaking W

Description

Kenvue is currently recruiting for a
Consumer Care Specialist (Turkish/English Speaking)**. This position reports into the Consumer Care Team Lead and is based on site in Cape Town, South Africa.


The Consumer Care Specialist delivers outstanding service to consumers & HCPs and maintain and uphold the reputation and trust equity invested in all the Johnson & Johnson brands.

Ensure Voice of Consumer (VOC) is shared throughout the organization and deliver valuable Consumer Insights which support business growth, ongoing brand building, consumer endorsement and loyalty.

With a strong focus on Quality and Compliance, the Consumer Care Specialist is responsible to manage all incoming consumer requests and complaints across all channels and as required by regulations or internal J&J procedures.


Who We Are


At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.

Join us in shaping our future-and yours.

Responsibilities:

  • Management of consumer and Health Care Professional inquiries from Turkey across all channels and inline with legal, regulatory, and internal requirements.
  • Deliver exceptional consumer and HCP experience through professionally responding to all Ensure Consumer satisfaction and loyalty.
  • Maintain and develop latest knowledge of J&J products and relevant quality and compliance systems. Ensure adherence to applicable quality & safety procedures and processes and maintain 100% compliance with training plan. Develop a working knowledge of what competitor products are available.
  • Collect, analyse, and report on consumer issues and feedback.
  • Ensure closed loop approach via GCC Platform (SALESFORCE).
  • Accountability for accurate and timeous data capture and record management within SALESFORCE, in accordance with all applicable laws/regulations, Company policies, procedures and guidelines.
  • Maintains and develops the latest knowledge of J&J products and relevant quality and compliance systems. Ensure adherence to applicable quality procedures and processes and maintain 100% compliance with training plan.
  • Ensure a working knowledge of what competitor products are available.
  • Participate in regular training with inhouse experts who can assist in delivering this ongoing learning
  • Build relationships with key stakeholders and represent Consumer Care function when required.
  • Support internal audits as well as Health Authority Inspections
  • Take ownership of driving relationship building activities with Marketing, QA and REG/MED & Pharmacovigilance.
  • Work closely with regional team members to share best practice and learnings.
  • Being the SME (Subject Matter Expert) of contact for all consumer related requests and for business partners and stakeholders across the commercial business
  • Providing insights and reporting.
Qualifications

  • National Senior Certificate
    :
  • At least 35 years of Customer service experience
  • Native/Fluent Turkish Speaking
  • English language skills
  • Experienced in MS Office (Outlook, PowerPoint, excel)
  • High level of stress resistance
  • Ability to manage complexities
  • Strong interpersonal, empathic skills
  • Extensive product knowledge
  • Capability to communicate with all levels of management throughout the organization
  • Strong influencing skills
  • Very good team player
  • Passion for Quality and Compliance
  • Analytical attention to detail
  • Excellent communication skills

What's in it for you

  • Competitive Benefit Package
  • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
  • Learning & Development Opportunities
  • Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Europe/Middle East/Africa-South Africa-Western Cape-Cape Town

Organization Johnson & Johnson (Proprietary) Limited

Job Function Customer Service