Assistant Director of Rooms
2 weeks ago
ASSISTANT DIRECTOR OF ROOMS - JOHANNESBURG
Beautiful 5 HOTEL
_ Key Responsibilities:
_
Supports the smooth running of the hotel, where all areas are maintained to the highest levels.
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Organizing meetings with hotel department heads to address changes to policies and assess progress
- Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
- Training and developing hotel staff to achieve their career goals and become more successful in their roles
- Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
- Helping resolve guest complaints and booking and billing issues
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
- Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
- Maintaining the hotel's physical properties and arranging for repairs, if necessary
- Planning and implementing hotel marketing campaigns to attract new guests
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
Minimum Requirements:
_**- 4/6 years' experience in a General Manager management role in a 5 star environment - International hotel group experience will be advantageous
- Matric and/or teriary relevant qualification.
- Customer serviceoriented mindset with a focus on guest satisfaction.
- Attention to detail and commitment to high standards of cleanliness.
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