Assistant Director of Rooms

2 weeks ago


Johannesburg, Gauteng, South Africa HotelJobs Full time

ASSISTANT DIRECTOR OF ROOMS - JOHANNESBURG

Beautiful 5 HOTEL

_ Key Responsibilities:
_

Supports the smooth running of the hotel, where all areas are maintained to the highest levels.

  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
  • Organizing meetings with hotel department heads to address changes to policies and assess progress
  • Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
  • Training and developing hotel staff to achieve their career goals and become more successful in their roles
  • Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
  • Helping resolve guest complaints and booking and billing issues
  • Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
  • Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
  • Maintaining the hotel's physical properties and arranging for repairs, if necessary
  • Planning and implementing hotel marketing campaigns to attract new guests
  • Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
**_

Minimum Requirements:
_**- 4/6 years' experience in a General Manager management role in a 5 star environment - International hotel group experience will be advantageous

  • Matric and/or teriary relevant qualification.
  • Customer serviceoriented mindset with a focus on guest satisfaction.
  • Attention to detail and commitment to high standards of cleanliness.


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