Commercial Vehicle Aftersales Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time

Reports to:

CEO

Remuneration:
Between R R dependent on skill set, knowledge, and experience + Travel Allowance + Cell phone Allowance + Medical aid + Provident fund

Duties:

Included but not limited to:

Strategic Leadership:
Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability

Service Network Optimization:
Evaluate and enhance the service network, ensuring efficient coverage to meet the customer needs while maximizing operational effectiveness

Quality Assurance:
Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations

Customer Relations:
Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations

Revenue Growth:
Collaborate with sales and marketing teams to identify opportunities or upselling services and parts, contributing to overall revenue growth

Training and Development:
Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends

Data Analysis:
Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making

Budget Management:
Develop and manage budgets for the aftersales department, ensuring cost-effectiveness and financial accountability

Compliance:
Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols

Requirements:

Matric, plus qualification in business or engineering or related field will be advantageous
Must have OEM experience in similar position
Stable work history
Experience with Daimler, Iveco, Isuzu, Scania, UD and Volvo will be beneficial
Minimum - 8 years proven experience in similar role in Commercial Industry
Code 8 Licence
Strong Reporting and Presentation skills
In-depth knowledge of aftersales operations, service and warranty processes and parts management
Results-orientated
Focused on Customer Satisfaction and business growth
Analytical skills for date interpretation

  • If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
For further information please feel free to contact Hayley at Select Motor Recruitment

Applications should be submitted no later than Wednesday, 24th January 2024
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