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Luxury brand passenger vehicle Aftersales Service Consultant Kempton Park

3 months ago

Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time
REMUNERATION
Market Related

Our client, a luxury brand passenger vehicle dealership URGENTLY requires a dynamic aftersales consultant to join their thriving team

PURPOSE OF THE ROLE
A dedicated professional who will ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals.

MINIMUM REQUIREMENTS
2-3 years of experience as an aftersales consultant or in a related role
Premium brand experience is a must
Automotive industry background
Grade 12 qualification
Computer literacy, preferably with Autoline or Kerridge
Valid driver's license
  • DUTIES (INCLUDED BUT NOT LIMITED TO)
  • Confirming accurate customer details.
  • Determining payment methods.
  • Liaising with customers in case of warranty/motor plan issues.
  • Providing quotations for motor plan contracts where applicable.
  • Pre-assessing all bookings for the next day.
  • Offering customers a pre-assessment visit to confirm challenging problems.
  • Following up on parts orders and promptly informing customers of any delays.
  • Creating repair orders.
  • Arranging booking reminders.
  • Planning routes and ensuring driver availability on the day of service.
  • Ensuring clean and available loan vehicles for customers.
  • Maintaining accurate customer information.
  • Monitoring outstanding parts orders and unpaid invoices.
  • Confirming customer and vehicle details.


*Only candidates that meet the criteria will be shortlisted and contacted
*If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:


Closing date for CV submissions: Monday 6 May 2024