Collections Manager
2 weeks ago
JOB ROLE, RESPONSIBILITIES and REQUIREMENTS:
Department / Internal:
Developing departmental budgets
Developing and updating departmental monthly forecasts
Monthly reporting to directors on production targets, supervisors, team leaders and consultants including variance reports
Monthly reporting to directors on production evaluations per client
Strategic planning and department development
Monthly and annual budgeting (income and expenses, tracking and analysis)
Monthly detailed reporting to Management (Weekly / Monthly performance)
Variance/Performance analysis; budget analysis and reporting
Equipment and systems oversight
Personnel:
Recruitment and appointment of new consultants to ensure the growth of the department in line with agreed growth expectations
Monitoring and managing staff performance, including performance management (stringent daily performance)
Setting, monitoring and managing daily, weekly, monthly and yearly targets
Managing monthly salary control sheet including incentives and commissions payable
Monthly agent commission / incentive calculations measured against set targets and performance
Quality assurance control
Leave planning
Attendance management
Disciplinary matters
External:
Managing client relationships
Importing and managing client instructions as per agreed SLA
Reporting to clients as per agreed SLA
Managing and maintaining pay over as per agreed SLA
Developing and managing consultant campaigns in line with client expectations
Client performance management
Legal handovers
Monitoring and ensuring statutory compliance (Legal Practitioner Act; Debt Collectors Act; NCA; POPIA; PAIA; BCEA etc);
Managing and monitoring legal handovers
Managing monthly reporting and allocations
Quality Assurance Control and Management
QUALIFICATIONS AND SKILLS:
Matric or equivalent qualification
Minimum 15 years Collections experience
5 years Collections Management experience (proven track record of successfully mentoring and managing a large team of collectors)
5 years experience setting and managing collections targets and budgets (large team)
High level communication skills (verbal and writing)
Strong management, strategic and analytical skills
Strong computer skills eg. MS Office, Excalibur / Swordfish etc.
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