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Collections Rep
2 weeks ago
Join our dynamic and expanding company
We are currently looking for candidates to fill the role of Collections Representative. As a Collections Representative, you will play a key role in managing customer accounts and facilitating payment arrangements.
- Negotiate payment options and update payment information in the collection system
- Maintain customer files with accurate demographic and financial details
- Take ownership of achieving set goals
- Authorize payments and handle customer inquiries
- Assist in setting up new customer accounts
- Contact customers to finalize applications and initiate leases
- Use negotiation skills to establish suitable payment plans
- Ensure compliance with collection regulations
- Support in fraud-related matters and order assessments
Requirements for the role:
- High school diploma or equivalent
- Strong interpersonal and influencing skills
- Experience in handling customer complaints and resolving issues
- Proficient in problem-solving, communication, and attention to detail
- Ability to adapt, prioritize tasks, and learn quickly
- Excellent customer service and ability to thrive in a fast-paced environment
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