Supervisor: Branch Administration

2 weeks ago

East London, Eastern Cape, South Africa Assupol Full time

  • 1. Facilitate client relations across branch offices Oversee service delivery to both external and internal clients (TCF)
  • Address and document complaints proficiently (TCF)
  • Supervise adherence to compliance standards and client service efficiency (TCF)
  • Monitor the calibre of all client service administrative tasks related to sales (TCF)
  • Support sales efforts to meet targets effectively.
  • Administer business retention strategies.
  • Supervise New Business Policy Administration- Ensure the efficiency and accuracy of data capturing processes (TCF).
  • Monitor compliance with quality assurance standards for new business procedures, including sampling 1% AL and 4% CNS cases (TCF).


Oversee the implementation of tick-off procedures and policies to uphold regulatory compliance and operational integrity (TCF).- Provide leadership and guidance to optimize new business operations and maintain high standards of service delivery.


  • Supervise Claims Registration Processes- Oversee the registration of claims, ensuring accuracy and completeness (TCF).
  • Review processed claims to verify accuracy and ensure comprehensive system notes (TCF).
  • Conduct checklist completion on a sampling basis and submit to the Branch Operations head office (TCF).
  • Provide leadership and guidance to maintain quality assurance and compliance standards in claims management.
  • Management of budgetary control- Compile budget.
  • Supervise branch office expenditures within budget limits.
  • Strategize and implement methods to reduce operational costs.
  • Oversee procurement, inventory management, and supply logistics.
  • Report on Branch Office Operations- Present monthly administrative activity reports detailing daily office operations and challenges.
  • Furnish Sales with weekly statistics regarding pending correspondence related to new business.
  • Supervise the submission of claims registers.
  • Management of logistics- Guarantee branch offices maintain corporate identity standards.
  • Ensure offices are properly maintained.
  • Coordinate with the facilities department for any maintenancerelated concerns.
  • Responsible for compliance and TCF- Follow company policies, procedures, and the General code of conduct, aligning with FSCA and all regulatory guidelines.
  • Provide guidance to staff regarding pertinent legislation and industry standards.
  • Coach staff on applicable business rules, policies, and procedures (Assupol, CNS, Kestrel, Incub8, and PL).
  • Comply with FAIS requirements.- Oversee employee representatives while they deliver services under supervision.
  • Provide monthly supervision evidence to HR.
  • Mentor and train supervisees to ensure their thorough understanding of products.
  • Attend meetings between employees and clients to observe and offer guidance.
  • Management of staff- Conduct audits and maintain control over attendance registers.
  • Administer staff leave arrangements.
  • Monitor and evaluate staff performance on a monthly and biannual basis (TCF).
  • Efficiently manage branch operations
  • Lead training, development, and ongoing coaching initiatives for staff.
  • Ensure compliance with disciplinary and grievance procedures.
  • Manage the updating of IT programs.
  • Oversight of the Integration Process- Ensure seamless integration by aligning policies and procedures across branch office staff (Assupol, CNS, PL, Kestrel, Cornerstone, Top Top, and Incub8).
  • Facilitate crossfunctional collaboration to ensure consistency and efficiency in operations.
  • Monitor adherence to integrated policies and procedures to promote organizational unity and effectiveness.
  • Provide guidance and support to ensure successful implementation of integration initiatives.
  • Regularly assess integration progress and address any challenges or gaps to optimize outcomes.

Requirements:

  • Knowledge and SKills


 Formal Education
  • Degree in Management (Advantage)
  • Recognized qualification as per the FSCA list of recognized qualifications
Technical/Legal Certification

  • RE 5 (Representatives)
  • RE 1 (Key Individuals) (Advantage)
  • Fit and

Proper Representative:
Tier 1

Experience

  • 4 Years' Experience in the Insurance Industry;
  • 3 years in Supervisory/Management
  • Experience in Category A, B1,B2, C and Retail Benefits
Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

East London

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