Telesales Agent

2 weeks ago


Pretoria, Gauteng, South Africa TWK Agri Full time
TWK Agri has the following vacancy available: Telesales Agent within the Insurance Department at Pretoria, Gauteng.

Responsibilities and Duties:

  • Handling inbound and outbound calls courteously and efficiently, ensuring excellent customer service and resolving customer queries and concerns in a professional manner
  • Demonstrated ability to effectively source and qualify prospect clients is essential
  • Identifying customer needs, suggesting appropriate products or services, and upselling or crossselling where relevant
  • Proficiency in utilizing creative approaches on social media and various platforms to generate leads is required
  • Strong adaptability and resourcefulness are necessary, particularly when leads are scarce, to achieve monthly sales targets
  • Join a team committed to transforming client engagement and delivering exceptional health insurance solutions
  • Provide advice and guidance to potential clients regarding health insurance products
  • Facilitate onboarding and provide ongoing intermediary services to clients post signup
  • Following standardized scripts and protocols while interacting with customers to ensure consistent communication and adherence to organizational guidelines
  • Maintaining accurate and detailed records of customer interactions and transactions in the CRM system
  • Managing and prioritizing multiple tasks to ensure timely resolution and response to customer inquiries
  • Collaborating with other team members and departments to gather information or escalate complex customer issues for resolution
  • Adhering to set KPIs (Key Performance Indicators) such as call handling time, average wait time, and customer satisfaction scores
  • Staying updated on product knowledge, industry trends, and business processes, and continuously improving communication and problemsolving skills through training and development opportunities
  • Regularly participating in team meetings, sharing best practices, and contributing to a positive and collaborative team environment

Qualifications and Skills:

  • Matric certificate
  • Excellent verbal and written communication skills in [language(s)] with an ability to effectively communicate complex information in a clear and concise manner
  • Strong active listening skills, empathy, and patience to understand customer needs and provide appropriate solutions
  • Proficient computer skills, including typing speed and ability to navigate multiple systems simultaneously
  • Strong problemsolving skills and ability to think quickly in a fastpaced and dynamic environment
  • Adaptability and willingness to work in shifts, including evenings, weekends, and public holidays
  • Highly organized and detailoriented, with the ability to prioritize and manage workload effectively
  • Ability to work collaboratively in a team and independently with minimum supervision
  • Ability to thrive and remain composed while working effectively under pressure
  • Positive attitude, resilience, and willingness to learn and grow
- _The company can expire jobs at any time at their own discretion._
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