![KERRIDGE COMMERCIAL SYSTEMS CORP](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
2 weeks ago
Role and specification overview:
inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.
With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast paced environment.
Key Responsibilities:
- Ensures all customers are successfully using the product.
- Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries.
- Offer tailored training sessions online to both new and existing customers.
- Develop customer relationships that promote retention and loyalty.
- Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team.
- Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job).
- Work with internal stakeholders to resolve customer issues.
- Focus on delivering customer service to many customers
- Create help documentation and video content to help the customer base.
Key Requirements:
- Education: BTEC/A-Levels or Equivalent as a minimum.
- Demonstrable interest in IT with a drive to build a successful career.
- Strong interpersonal skills, customer empathy and determination to resolve issues.
- Analytical, data and processoriented mindset who wants to problem solve.
- Enthusiastic and creative in problemsolving.
- Flexible and adaptable both products and their processes will develop over time.
- Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness.
- The ability to plan, prioritise and work on several projects at once.
- The desire to work under pressure and in a fastpaced environment.
KCS is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._
-
Customer Success Specialist
1 month ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full time"Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...
-
Customer Success Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full time"Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...
-
Customer Success Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full time"Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R R30 000 per month Duration: 3-month contract as an independent contractor, with the possibility of becoming remote. Overview Our client manages an ...Exceptional verbal communication skills. Comfortable with using and explaining technical tools. Proficient in...
-
Customer Acquisition Acquisition
2 weeks ago
Johannesburg, Gauteng, South Africa Success Promotions Full timeOur cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunityBenefits of joining our team: Excellent training that is 100% handson Top performer incentives such as amazing travel opportunities, rapid advancement and so much more A fun and encouraging work environment No...
-
Customer Success Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:About TransUnion:TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a leading...
-
Customer Success Specialist Intern
2 weeks ago
Johannesburg, Gauteng, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeRole and specification overview:inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.With a unique depth of knowledge and experience in...
-
Manager, Customer Success
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeManager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...
-
Customer Success Advocate
2 weeks ago
Johannesburg, Gauteng, South Africa Mimecast Full timeCustomer Success Advocate Give our customers a continuous sense of security. Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Success Advocates focus on ensuring customer delight. You will be responsible as the first point of contact to assist their customers based on individual customer...
-
Head of Customer Success
2 weeks ago
Johannesburg, Gauteng, South Africa Trade Shield Full timeSEEKING:HEAD OF CUSTOMER SUCCESSFOR:Full-Time PositionREMUNERATION:Competitive Salary + IncentivesABOUT US:Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading...
-
Customer On-boarding Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Tier 1 Full timeoverviewReputable IT Organization in JHB is looking for Customer On-boarding Specialist to join their team. Join an organization who has built a reputation as one of the leaders in data storage.The primary role of this person will be to act as an additional resource to assist the sales team with the on-boarding of all customers, including resellers as well...
-
Customer Success Executive
2 weeks ago
Johannesburg, Gauteng, South Africa Cisco Systems Full timeThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco's transformation to software subscription, Customer...
-
Customer Success Operations
2 weeks ago
Johannesburg, Gauteng, South Africa The Super Staffers Full timeCustomer Success OperationsLocation: Parktown, JohannesburgWorking Hours: Monday to Friday 9:00am - 17:00pmSalary: R13k - R16k Per Month Depending on experienceAdded Values: Additional leave days (± 20 days) Upskilling courses Monthly team lunches No dress codeCompany Overview:Our client is a corporate ridesharing service that provides highly competitive...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa FM:Systems Full timeCustomer Success Manager - IT or Software background preferred.**FM:Systems provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets...
-
Customer Success Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Inoxico Full timeSEEKING:Customer Success ConsultantFOR:Full-Time PositionMISSION STATEMENT:Inoxico is emerging as a leading provider of data on companies in Africa. Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board. In this exciting data space our researchers, analysts, and software...
-
Customer Success Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeCustomer Success Consultant needed Implementation – Hybird – Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Jem Full timeJoin Jem as our Customer Success Manager.One of Jem's core principles is 'Customer Obsession'. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We're looking for a dynamic, self-driven individual who will...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...
-
Customer Success Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Temenos Full timeABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with...
-
Customer Experience Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa GAP Consulting Full timeGauteng, JHB - Northern Suburbs Automotive Manufacturers (OEM) & Importers Market Related | Negotiable Job ref: OEM000016/LvdW Vacancy type: PermanentSHIFTINTOHIGHCAREER to a fast growing and highly successful Automotive Manufacturer who requires the services of a Customer Experience SpecialistMinimum Requirements: Minimum of 5 to 10 years' experience in a...