11X Betting Clerks – Western Cape Hollywoodbets Cape Town, Western Cape
2 weeks ago
Hollywoodbets
Cape Town, Western Cape
Permanent
Closing Date 07 June 2024Job Details Vacancy Logo Division Hollywoodbets Business Unit Other Roles Minimum experience Entry Level Company primary industry Gambling and Casinos Job functional area Customer Service Job Description Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories.
From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning.Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit.
Join our Team and let's reach for the stars.We have amazing opportunities for 11x Betting Clerks. Do you think you have what it takes to be our newest Purple Stars?
These exciting opportunities is at our Beacon Valley, Dunoon, Vasco, Maitland and Malmesbury branches.
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring 1-2 years in Gaming Industry.
What You'll Do for The Brand Branch Growth
Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratching's which occur throughout the day.
Be knowledgeable on all betting rules, odds and pay-outs.
Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales AdministrationManage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
Team members are to be alert to emerging attempts to defraud the company.
Cash Management
Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
Interim checks must be done within the course of the day with the team leader on duty.Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch AppearanceEnsure that the branch is always neat and tidy according to Hollywood standards.
Ensure that your workstation is well maintained and in good working condition.
Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
Pro-actively address customer complaints and ensure that customers are given positive feedback.
Build strong relationships with regular customers.
Create a customer centric culture within the branch and drive the philosophy of "service with smile" at all times.
Compliance
Compliance and adherence to company's internal control policies.
Compliance to the code of ethics and escalate fraudulent activities.
Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allowed to take bets wearing Hollywood uniform.
Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
Team members are not allowed to be behind the terminal counters when off duty.Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
Actively promote the Hollywood values.
Live the values and lead as an example to other team members.
What You'll Bring To The Team Demonstrates a good understanding of betting procedures.
Understand the different betting types.
Manage income and pay-outs by following the company policies, practices and procedures.
Show concern for all aspects of the job.
Maintain responsibility over tasks and have the ability to identify irregularities.
Please note that only team members who meet the stipulated minimum requirements will be considered.
Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.
11x Betting Clerks – Western Cape
Hollywoodbets
Cape Town, Western Cape
Permanent
Closing Date 07 June 2024
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